refund not received — Refund not yet received

Address:Block B, Lane No. 1, Mandakini Vihar
Website:Nykaa

I placed an order of Rs.1468 on 15th August. I have been waiting for the refund since then. Asked them to provide the status and they mentioned that you need to contact your bank. The bank says they don't have any such information.
Order No. NYK[protected]
This is really unexpected of such a huge e-commerce firm. This should be your first focus of resolution, but instead no solution is given and there is no contact number even, to address the issue. Kindly refund the amount asap
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    Block B, Lane No. 1, Mandakini Vihar
    India
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