Regal Shoes — Womens Shoes

I had a very disappointing experience at your bandra store on 10/12/21. I had shortlisted 2 pairs of shoes and was about to make a decision about which one I was buying. I noticed some crease in the material of the shoe, i brought it to the notice of sales person Asif. I asked him of it was a defect and I was told that there was no defect. And he smoothened the crease and said it would be ok there was no defect.

I wore the shoes on 3 occasions and in less than 20 days of buying the shoes I was shocked to see that there were a lot of creases in the material. I went back to the store and spoke to your store manager AK and anither senior manager IQ and explained what had happened.

At that time they told me that the material used in this particular pair of shoes always gets creases. (This was not told to me at the time of the purchase when. I pointed out 1 small crease) I asked him why I wasn't told about the creases at the tome of the purchase. Had I known about this issue I would have picked up another pair of shoes in another material. ( I have bought several shoes in different materials that don't crease on wearing and last for several years)

The manager changed the story and said that this material creases sometimes and sometimes it doesn't. When I expressed my displeasure..he told me that he would send it to the factory and get it done but he couldn't promise me that creases won't reappear. And that this process would tale a long time.
My bone of contention is
1- no one told me that this material tends tj crease. Had I known I would not have selected that pair.
2- if this material creases all the time...what is the use of getting it redone in the factory especially when the process takes 20-30 days.
3- I expected a prompt refund or exchange as this is clearly the mistake of regal shoes sales person for not informing about the material ESPECIALLY when I pointed out the crease.

4-I felt insulted by manager IQ when I reasoned with him and told him that a 20-30 day wait for the shoe was not a good option especially when they cannot guarantee that the creases wouldn't come back. KINDLY NOTE WHAT HE TOLD ME THAT TIME...HE TOLD ME ..." mam uou must be having other shoes to wear in the meantime. " At that tome I was absolutely disgusted and left the store.

I request you to be fair to your customer... this behavior is absolutely not acceptable when you go to a store like Regal shoes. I refuse to enter any regal shoes store again.
I do hope you look into this matter and get this resolved.