Reliance Big Tv — customer care not picking up phone

Dear sir, my name is vinod i am from kerala my smart card no. is[protected], i am trying to contact customer since last three months they are not at all respondig, because i want change my package, right now i am paying 325/-Rs. per month, i want to change it but they are not responding, what to do now, pls help me out.
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Dear Binoy,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Binoy,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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