Reliance Big Tv — Deficiency in service - Relaince BIG TV - Smart Card No.[protected]

Address:

New Delhi, Delhi

In my capacity as a customer of Reliance big TV vide smart card No.[protected] I wish to submit as under: 1. That a complaint vide complaint No.[protected] was lodged by me in the month of June 2014 for restoration of TV signal. 2. That even after a lapse of one and half month and my repeated follow ups and reminders the same was not restored. 3. That despite my rigorous follow up no body from your office turned up to resolve the complaint and this being the only source of entertainment to us, I was compelled to arrange for the restoration of signal of my own. 4. That to my astonishment, your Company without making any efforts to resolve the issue and without going into the facts of the case closed the above said complaint. 5. That an amount of Rs. 175/- was debited to my account on account of charges for restoration of the signal. 6. That without actually going into the merits of the case, my complaint was closed at your end, presuming it has been resolved to my satisfaction. 7. That I immediately sent a SMS through my mobile No. [protected], expressing my dissatisfaction with regard to above and requesting you to refund an amount of Rs. 175/- wrongfully debited to my account. 8. That the deduction of an amount of Rs. 175/- without any reason is totally mala fide and dishonest to deceit the innocent customers. 9. That the Reliance BIG TV in conspiracy with each other have cheated the complainant with preplanned dishonest and mala fide intention. In view of the above submissions, you are once again strongly requested to redress and resolve my complaint and also refund an amount of Rs. 175/-, wrongfully debited to my account, within 15 days from the date of this letter. Failing which I shall be constrained to lodge a complaint with the District Consumer Redressal Forum for resolution of my complaint at your Risk and cost which please note. Thanking you. Yours truly, ( Balji Khacharu) 226-D, Pkt-F (MIG), GTB Enclave, Delhi-110 093. Mob: [protected]