[Resolved] Reliance Big TV DTH — Tv show error 400 from last 5 days | |||
My big tv dth was inactive for recharge i contact with big tv call center they ask me to recharge with rs.710/-. Then i have recharge it on line as on 25.4.17. After recharge a message shown on my tv screen error 400. Then i called to call center but no any action have been taken there after i have register three complaints as well as many calls to big tv call centre but no any action taken till now. My tv is shown error 400 from last 5 days. I have sufficient balance in my account but the company do not take any notice. Kindly take action against reliance big tv dth. Was this information helpful? | |||
Jun 3, 2017 Complaint marked as Resolved Reliance BigTV customer support has been notified about the posted complaint. Verified Support May 02, 2017 Reliance BigTV Customer Care's response Dear Customer, We regret for the inconvenience caused to you. We request you to write to us with the following details to assist you better:- 1. Smart Card Number(12 digits): 2. Register Contact Number: Request you to do the below mentioned checks to resolve the poor signal issue: 1. If it is raining or cloudy in your area, try to change the channels and try, as this is a temporary phenomenon (only 10-15 minutes) across all the DTH operators during monsoon season. The issue will automatically get resolved once the intensity of rain/clouds is minimized. 2. If the issue still persists kindly check, if channel number 550 or any TS3 channels (channel list attached) are visible. 3. Confirm if the “IF” cable (black colour cable which comes from Dish and connects to back side of the Set Top Box) is properly connected and is not damaged. 4. If no damage is found in the cable, perform "Power Cycle" (Switch off the Set Top Box from the main power supply and Switch it on). 5. Finally confirm if the Dish is misaligned / has been relocated. This issue occurs because of a slight dish misalignment which would require a technician visit. After warranty period, service charge of Rs.175/- is applicable on registration of the service request, which will be levied even if the issue is auto-resolved or does not require a technician visit for any reason. If any part/ equipment is replaced or repaired then applicable charges will be levied. Regards, Customer Care Reliance Digital TV | |||
 2 Comments | |||
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Please note my smart card no[protected].ihave been complaining about the same since last one month but till date my complaint is not yet solved, instead they send messages to me as my complaint closed.please take nessesary steps to solve my problem.my contact no;[protected].
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