[Resolved]  Reliance Big Tv — Fraud company, 6000 recharged and nw TV bot working sicne 20 days

Address:

Ghaziabad, Uttar Pradesh

I have had the most frustrating experience with reliance Big TV. My TV has not been working since 20 days. I registered a complaint with the customer care. An engineer visited and said that the set top box is faulty and it would take Rs.3000 to replace it. After I paid him and he replaced the box, the error still did not go. He plugged in the previous set top box and it started working and he said, I don’t know what the problem was but your old SET TOP box is working now. He left and 2 hours later, My TV stopped working again. This time the SET TOP box would just not turn on. I received a call from reliance for feedback and I told them that the issue is not fixed. They said they will send the engineer back. However, no one returned. After calling customer care again after 3 days, the engineer came and said your TV might be bad. I told him that other set top box is working fine in this, so he said OK I will come back and replace set top box tomorrow. It has been again 7 days and no one has returned. Reliance keeps charging me Rs. 175 for every visit and the problem instead of getting fixed but gets worsened. Now today I received message that the service complaint has been closed. It is irritating and frustrating. I recharged for Rs. 6000 2 months back and now my TV is not working. Also my balance shows negative. I have 2 connections on the same name and it is just useless professionalism I have seen from the executives here. I am on call with customer care since over an hour now and all they keep is “Please be on Hold”. They are not even sending any technician to resolve this but they have charge me over Rs.350 and stopped my second connection as well. This is just fraud company and does not have nay real engineers to look into the issues. I want my money back and just want to disconnect the 2 connections now. Useless company.