[Resolved] Reliance Big Tv — Money Making Policy - No Service provided irrespective of talking to so many seniors | |||
I was facing problem with my tv connection two month back that relay is not coming properly like how a cd gets struck. Service man came he changed everything and assured that no prob would be there henceforth. Now again I am facing the same prob I raised complaint on 11th Dec 2014 service man came and he happily made statement that "Electronic goods will not last for more than two months and laughed and told wait for one week and if prob remains the same again call costumer care" ( id:[protected] I again called on 16th and 18th Dec senior named "purandhar and Srikant spoke and assured that service wud be given within 48 hrs of time made a request to them that I don't want same technician to visit my home. I got call from same person he laughed at me and said I will only come . Being so frustrated i again called up on [protected] and spoke to senior "Rajesh" and told him all senario he assured me that for 15 days refund will be given to my account for not being able to view channel and service person will visit within 6 pm today. But as usual no service provided.. pathetic service provider. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Since i had same prob in may month the service person came and changed a part named "LMP" in may month and assured that it would lasts for years. Again i had same pron in span of 5 months again this "Lmp" was changed and again i have been charged 250rs for the part which is changed and service charge for 175 for viaiting my home. But still i hav been told to recharge my account again inspite of me having 1 year pack subcribed. I called up relaince and made complaint to reverse 175rs for service not provided and to refund the amt from 8/12/2014 to 23/12 /14 for harassing the customer for recharging again and again inapite of having 1 year pack my complaint id:[protected] I spoke with senior anita and she promised that refund would be given to account max by 72 hrs which ia 26/12/14 and my tv would start working from today. But as expected still my complaint is nt resolved and it's been 20 days still my tv isn't working for for no fault of mine. I hav been following up customer care right from 8th Dec 14. Full money making policy first taking entire year money from cuatomer then when problwm arise no service given. Today again i spoke with senior rohit he again gave me complaint id:[protected] and promised that within saturday refund would be given and my tv will start working. I don't understand a customer is repeatedly calling you a simple complaint according to a corporate rule shud be resolved max within 72 hrs if nt it's a seniors duty to call back and keep cuatomer updated abt it but in case of relaince I only experience that they keep begging money from customer itself. I request you to tak a strong action towards this fraud company and give justice to t customer who are loyal . I am extremely frustrated and irritated by pathetic service of "Relaince". Request you to pls help me being my money back from this fraud company
I have been only getting multiple complaint id since 8th Dec 2014 onwards but no service at all
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications