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I am using your digital tv service with two connections HD-DVR[protected] & Standard Digital ([protected])
I generally recharge these connections yearly which I was doing from past 3-4 years. I wanted to deactivate Standard digital TV connection so I called the customer care and informed them that I want to recharge only my HD-DVR connection they asked me to recharge for Rs 3316 and I did the same. But the problem here is all o[censored]s sudden my balance went to negative so I called the customer care for knowing the reason they could not give me correct explanation but they told me however if you recharge with 100 rupees my service will be resumed immediately. So I did the same and my HD-DVR services resumed again. But then again on the next day my HD-DVR connection services were disconnected due to negative balance as usual I called customer care to know the exact reason.
I spoke to 5 customer care executives but they were not telling me the correct reason instead they are talking so rudely saying we will not tell you the same reason again and again they cut my call abruptly saying you cannot time pass with customer care. Names of customer care executives RAJ, ADITYA, SATISH and two lady executives names which I don't remember exactly. Kindly look into this issue and also take necessary action on those executives who spoke to me irresponsibly.
Service request numbers:
[protected]
[protected]
[protected]
Thanks,
Venkat
I generally recharge these connections yearly which I was doing from past 3-4 years. I wanted to deactivate Standard digital TV connection so I called the customer care and informed them that I want to recharge only my HD-DVR connection they asked me to recharge for Rs 3316 and I did the same. But the problem here is all o[censored]s sudden my balance went to negative so I called the customer care for knowing the reason they could not give me correct explanation but they told me however if you recharge with 100 rupees my service will be resumed immediately. So I did the same and my HD-DVR services resumed again. But then again on the next day my HD-DVR connection services were disconnected due to negative balance as usual I called customer care to know the exact reason.
I spoke to 5 customer care executives but they were not telling me the correct reason instead they are talking so rudely saying we will not tell you the same reason again and again they cut my call abruptly saying you cannot time pass with customer care. Names of customer care executives RAJ, ADITYA, SATISH and two lady executives names which I don't remember exactly. Kindly look into this issue and also take necessary action on those executives who spoke to me irresponsibly.
Service request numbers:
[protected]
[protected]
[protected]
Thanks,
Venkat
I am using your digital tv service with two connections HD-DVR[protected] & Standard Digital ([protected])
I generally recharge these connections yearly which I was doing from past 3-4 years. I wanted to deactivate Standard digital TV connection so I called the customer care and informed them that I want to recharge only my HD-DVR connection they asked me to recharge for Rs 3316 and I did the same. But the problem here is all o[censored]s sudden my balance went to negative so I called the customer care for knowing the reason they could not give me correct explanation but they told me however if you recharge with 100 rupees my service will be resumed immediately. So I did the same and my HD-DVR services resumed again. But then again on the next day my HD-DVR connection services were disconnected due to negative balance as usual I called customer care to know the exact reason.
I spoke to 5 customer care executives but they were not telling me the correct reason instead they are talking so rudely saying we will not tell you the same reason again and again they cut my call abruptly saying you cannot time pass with customer care. Names of customer care executives RAJ, ADITYA, SATISH and two lady executives names which I don't remember exactly. Kindly look into this issue and also take necessary action on those executives who spoke to me irresponsibly.
Service request numbers:
[protected]
[protected]
[protected]
Thanks,
Venkat
I generally recharge these connections yearly which I was doing from past 3-4 years. I wanted to deactivate Standard digital TV connection so I called the customer care and informed them that I want to recharge only my HD-DVR connection they asked me to recharge for Rs 3316 and I did the same. But the problem here is all o[censored]s sudden my balance went to negative so I called the customer care for knowing the reason they could not give me correct explanation but they told me however if you recharge with 100 rupees my service will be resumed immediately. So I did the same and my HD-DVR services resumed again. But then again on the next day my HD-DVR connection services were disconnected due to negative balance as usual I called customer care to know the exact reason.
I spoke to 5 customer care executives but they were not telling me the correct reason instead they are talking so rudely saying we will not tell you the same reason again and again they cut my call abruptly saying you cannot time pass with customer care. Names of customer care executives RAJ, ADITYA, SATISH and two lady executives names which I don't remember exactly. Kindly look into this issue and also take necessary action on those executives who spoke to me irresponsibly.
Service request numbers:
[protected]
[protected]
[protected]
Thanks,
Venkat
Dear Meduri,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
SET UP BOX NOT WORKING
My Connection No.[protected]. Setup box not working from last 10 days, we made a complaint in customer care centre. but till date they are not rectified the problem. SURIBABUCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
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6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications