Reliance Big Tv — Re-installation at new Location-Still waiting

Address:

Bangalore, Karnataka

I recently moved to my new home in Bangalore and requested for re-installation of antenna at my location by calling customer care on May 16th, the customer care assured that request will be processed in 48 hours.In 2 days the technician came to my location and I showed him the location to install the antenna, suddenly he started telling that he doesn't have connectors, wires etc and told me that he will cancel the installation request and he will come on some other day. When I asked him how do you do the service without carrying connectors he was so arrogant that he told me to call and check with customer care and left my location.I called the customer care and informed about this incident, the customer care assured that they will take action against him and will send a new technician in next 48 hours. I waited for 48 hours and none of the technician turned up.Again I called the customer care, each time when I call the customer care the only thing I hear from them is "your complaint will be escalated and will send the technician as soon as possible" . I am fed of calling the customer care and listening the same thing from them and till today this issue has not been resolved. Please look into the matter and solve my problem at the earliest Raghavendra Pastay MOB: [protected] SmartCard No :[protected]