Reliance Big Tv — Reliance big tv has not responded for query | |||||
Hi, I have raised so many complaint against to reliance customer service, which is valid because reliance team deserve this, the technician has not yet resolve the issue he has created and even this is repeat issue, because already they charge rs 350 for technician visit again on same day i have given complaint, even their email team is wrongly responding, without checking mail is that they providing service to us so request you to pls look into this . Regards, Vivek [protected] Was this information helpful? | |||||
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customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
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Till no one has contact to understand issue,
Hello,
Now still the issue is same, social media from reliance they just calling and asking me the quire y and disconnecting the call. now Email Team (Dhananjay Dandekar) is following my email mentioning some other smart card no which is Smart Card number[protected]. but my smart card no is[protected] i appreciate reliance having a wonderful team while resolve issue they have been created issue . He has mentioned that, As checked and verified in our records We have not found any complaint for service charge and technician misbehavior. again here i had given the complaaint error 200 which means unsubscribed channel they have deducted my complete amount from account i raised the complaint but here Email Team (Ms Smita Wadkar ) wrote pls find below mentioned mail
ear Customer,
This is with reference to your e-mail dated November 19, 2015 for your Reliance Digital TV Smart Card number[protected].
We regret for the inconvenience caused to you.
We will need to refresh your Set Top Box/Smart card, which requires the Set Top Box to be in 'ON' mode.
Hence, we request you to write to us with your alternate contact number and preferred time when you will be at home for us to do the needful.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Smita Wadkar
Officer-Customer Care
Reliance Digital TV.
Request Now Consumer team to look into this
Regards,
Vivek
Now still the issue is same, social media from reliance they just calling and asking me the quire y and disconnecting the call. now Email Team (Dhananjay Dandekar) is following my email mentioning some other smart card no which is Smart Card number[protected]. but my smart card no is[protected] i appreciate reliance having a wonderful team while resolve issue they have been created issue . He has mentioned that, As checked and verified in our records We have not found any complaint for service charge and technician misbehavior. again here i had given the complaaint error 200 which means unsubscribed channel they have deducted my complete amount from account i raised the complaint but here Email Team (Ms Smita Wadkar ) wrote pls find below mentioned mail
ear Customer,
This is with reference to your e-mail dated November 19, 2015 for your Reliance Digital TV Smart Card number[protected].
We regret for the inconvenience caused to you.
We will need to refresh your Set Top Box/Smart card, which requires the Set Top Box to be in 'ON' mode.
Hence, we request you to write to us with your alternate contact number and preferred time when you will be at home for us to do the needful.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Smita Wadkar
Officer-Customer Care
Reliance Digital TV.
Request Now Consumer team to look into this
Regards,
Vivek
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24%
Complaints
3276
Pending
0
Resolved
781
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications