Reliance Big Tv / Reliance Digital Tv — Non availability of HD Set Top Box since last 1 year

Address:

Bhandara, Maharashtra

I have been following up with Reliance Digital TV since last more than a year to provide me with HD Set Top Box. But every time they say that they are updating software of HD Set Top Box. Fail to understand that it takes more than a year to ugrade the software of Set Top Box. A year back, Reliance Digital TV Customer Care told me to opt for annual MAX Plan wherein I will be able to watch HD Channels also after changing SD Set Top Box with a HD Set Top Box. I agreed and paid for Annual MAX Plan in Feb 2014. When asked for HD Set Top Box, was told that I will get one soon. But now it is March 2015 and still am waiting to get HD Set Top Box. For the whole year I was unable to watch any of the HD Channels due to the fault of Reliance Digital TV. In their website they still show HD Set Top Box and HD Channels. They should clearly mention on their website that they are not in a position to provide HD Set Top Box. The people at Reliance Digital TV do not care to respond to calls & if replied then it is automated message that currently we do not have HD Set Top Box, which I have been hearing since last one year. Nobody is informing by when can it be available. Yes they say a line that once it is available you will be informed. DONT KNOW WHEN..?? The services are not customer centric and very pathetic. Bunch of .