[Resolved] Reliance Big Tv — Some channels not showing | |||||
I am facing problem in my Reliance BIG TV that some of Channels like ZEE TV, AAJ TAK, not showing from last 15 Days on my TV error getting 400. Regarding this I called to customer care to refresh my channels on 16-Oct-15. but they denied to refresh my Channels and disconnect the call. I was faced same problem before 1 month which was resolved after refresh channels. now customer care said that this is not possible without engineer visit. Request you to please ask Reliance customer care to refresh my channels, and ask him that why can all the channels showing if hardware problem. Regards Mudassir Ali Card No.[protected] Mobile No. [protected] Was this information helpful? | |||||
Complaint marked as Resolved
customer support has been notified about the posted complaint. Verified Support Dec 05, 2015 Reliance BigTV Customer Care's response Dear Customer, We regret for the inconvenience caused to you. As checked and verified in our records, we understand that the issue is resolved. If the problem persists, kindly write to us so that we can arrange for technician visit. Regards, Customer Care Reliance Digital TV. | |||||
 4 Comments | |||||
Comments
Reliance make a trend for income o[censored]nnecessary engineers visit of every problem. which can resolve online. most of customers facing same problem
Reply
Dear Mudassir,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
Dear Mudassir,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed to your satisfaction.
Cheers,
Reliance Communications
I hv Reliance BIG TV connection[protected] and for the last more than amonth I hv not bn able to watch even a single channel. Earlier Error 400 was reported which continued for 15-20 days and finally they started showing some channels (many of the channels were discontinued) after 3 days, they stopped showing all the channels. A remark" no signal" is appearing on the TV screen when we switch on. This problem was reported to the customer care who confirmed this as a common problem to all their customers and would take 3-4 dys to solve, But even after 10 days the problem still remain and they are not able to give a definite solution. This is a serious issue even after collecting full 1 year subscription I hv been able to watch the programme hardly for 1 month. Either Reliance should come out and clear the matter to thei rclients, whether they hv tomake alternative arrangements, or will they be able to restore the channels. Please treat this matter as serious and urgent.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
24%
Complaints
3276
Pending
0
Resolved
781
6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
View all Reliance BigTV contact information