Reliance Big Tv — Telugu Channels were disconnected

Address:

Chittoor, Andhra Pradesh

My name is Chandrasekhar Naidu and I have been using the Reliance Big TV -Nr[protected] since 8 Years. By March 1st - 2015, I had the issue that my all Telugu Channels disconnected suddenly and started getting Tamil Channels. I had called to customer care and explained the issue. They said that they have started giving one more Pack freely from 1-May 2015 which is Tamil pack (for South Value Pack). I said fine, but why the Telugu Channels were disconnected. They said the Pack of Telugu Channel was active and they have taken Complaint and said that their Customer will Visit us and solve the issue. We had waited for some days, but the Customer was not visited us and the Ticket was closed by them charging 175 INR without solving the issue. I had called again the Customer care and asked them the explanation. They have raised one more complaint and said same that their Customer will visit Surely this time. Again Same thing repeated, no one has visited us and the Ticket was closed by charging again 175 INR. I have called them again and asked them that why the Tickets were getting closed without solving issue and getting charged 175 INR each time. They said, since 175 INR is charged at First Ticket, that will be valid for 60 days, hence they will refund the Money whatever they charged additionally which is 175 INR. I said fine and they raised one more complaint. Finally the Person has visited us and checked the connection. He said every thing is fine and set-of box is working fine. He was even not understanding why the Telugu channels were not coming. Then he left and they closed the Ticket and again they charged 175 INR, however the Problem was not resolved at all. They charged 3 times (175 + 175 + 175 = 525) and the Problem is not resolved. Finally we went to one Agent and fixed the Problem from our end. After solving the issue, I had called to Customer care more than 5 times and raised the complaint for refunding the Money of 350 (175 + 175), since this has been charged additionally/mistakenly. They said they will refund Money, for it 5 Complaints were raised, however the Money was not refunded. I wanted to use the Reliance Big TV, because I had activated one Year pack which is valid till 31-Dec-2015. That is the reason I struggled lot for resolving issue. My personal opinion is that the Reliance Big TV does not support the Customers well and bad Service. I suggest you to not to buy Reliance Digital TV. Even I will be buying TATA Sky once this one Year pack gets over.