[Resolved]  Reliance Big Tv — Wrong deduction of visiting charge - account suspended since July 9, 2014

Address:

Bikaner, Rajasthan

Dated : July 18, 2014 Hon’ble Sir, I, Sushil Kumar Modi, is a customer of Reliance Big TV submitted that – 1.I have lodged a complaint on July 8, 2014 regarding not visited Engineer at my house so technician visit charge should not be charged from my account but Reliance has charged technician visit charge from my account and my account has suspended and in response to my complaint the reply of Reliance is as under_ · Dear Customer, This is with reference to your e-mail dated 09, July 2014 for your Reliance Digital TV Smart Card number[protected], regarding technician visit charge issue. We regret the inconvenience. The amount of Rs.301/- has been successfully credited in your Reliance Digital TV account on 23/06/2014, however you have been charged for technician visit, hence we have already registered your complaint vide Service Request ID:[protected] and it will resolve within the 72 hours. Request your kind co-operation. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Kumar Kulkarni Reliance Digital TV Officer-Customer Care. 2. In above reply from Reliance commitment of Reliance that “we have already registered your complaint vide Service Request ID:[protected] and it will resolve within the 72 hours” 3. Sir, during July 8 to July 18, 2014 I made many requests through e-mail to Reliance to resolve my complaint and tried at Customer Care Help Number, but till date my complaint has not been resolved and my account till suspended. I and my family are deprived from entertainment of TV Channels due to account suspended. 4. Hon’ble Sir, you are very humble requested that please help me in resolving my complaint and impose a high penalty on Reliance so that they could not do repeat this type of series ignorance with other customers and pay to me and my family as compensation. With kind regards Yours faithfully (SushilKumar Modi)