Reliance Bigtv — New Connection Request - Big Delay & No response

Address:	143001
Website:	www.reliancedigitaltv.com

(Booking ID[protected]
I have raised a new connection request for Reliance DTH Connection, at Amritsar Punjab, on 30th December 201 to my 6.
Promised time was within 48 hours.

I kept calling customer care officers every day. But as far as they are concerned, they have forwarded the request to my local service provider and their job is over.

1. I asked them to follow up soon, they say they cannot do that as they have already done their part of informing the dealer.
2. I asked them to give me the local dealers number. They say they cannot do that.
3. I asked them when can I expect them to give me the connection. They say they cannot comment on that as they are unsure of it.
4. I asked them to escalate my complaint to higher authorities to get me my connection. They said they cannot do that.

5. I asked them what can you do? They said, they can ask me to keep waiting again and again. Without any guarantee on the time line.

How idiotic this is.
No ownership, very irresponsible, utter waste people are being made to answer the customer calls.

Why don't reliance send these peoples back home and save on that money too. Totally unacceptable behavior. And pathetic service.

I wonder posting here is of any use. But still this would create an awareness among the good customers, I hope.