[Resolved] Reliance Bigtv — Worst Customer Service and No cable for past 10 days

naina169

from Chennai, Tamil Nadu

Address:	110003
Website:	www.reliancedigitaltv.com/contactusFirst.html

We have a reliance DTH connection and from 12 th august the setup box is not working (i.e. no power is seen in set up box ).We had made a complaint to the customer service from 13 th august, but of no use. Even though after making multiple calls to the reliance people no action has been taken and no operator has come to fix it .
Reliance has a poor customer service and we are totally dissatisfied with the customer services. We would like to cancel this connection and get another operator, Also I am not ready to pay for this bill cycle as there is no cable for so many days.
If we delay a day to recharge, we get so many calls from customer service, but in genuine issues no action is done even after multiple escalations.

What a waste of money, energy and only frustration left.

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Sep 23, 2016

Complaint marked as Resolved

Reliance BigTV customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2016

Reliance BigTV Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

As checked and verified in our records, we understand that the set top box issue is resolved.

If the problem persists, kindly write to us so that we can arrange for technician visit.

Hope you will give us another opportunity to serve you better.

Regards,

Customer Care
Reliance Digital TV