Reliance Digital — A faulty refrigerator and unauthorized charges

Address:

Nadakkal house, Oppo Kalappurakkal Auditorium, Aroor P O

Purchase of Refrigerator:
On November 2021, I purchased a refrigerator from Reliance Digital, with a promised warranty of two years. Unfortunately, on October 3rd, 2023, the refrigerator ceased to function. Immediately on the same day, I raised a complaint with Reliance Digital's customer service department.
Reliance Digital technicians assessed the issue and informed me that the compressor section needed replacement. I endured a waiting period of nearly 10 days for the new compressor to arrive. However, my disappointment continued as the refrigerator worked for only a single day and subsequently ceased to function again. Despite two separate visits by Reliance Digital technicians, the issue remains unresolved as of the date of this complaint.
Unauthorized Charges:
In the midst of these ongoing issues, I received a call from an individual claiming to represent Reliance Digital. They provided a detailed account of the actions taken by Reliance in response to the refrigerator's malfunction. To my shock, the caller requested my card details for a refund of an amount. Regrettably, I fell victim to this fraudulent call, and an unauthorized transaction amounting to INR 10, 292 was deducted from my credit card.
I hold Reliance Digital partly responsible for this incident, as my card details appear to have been shared with a third party due to their call.

I am deeply dissatisfied with the lack of resolution regarding my refrigerator and the unauthorized charges made to my credit card. It is evident that Reliance Digital's services have fallen significantly short of the expected standards.

I kindly request the following actions be taken:
An immediate resolution to the refrigerator issue, whether it involves repairing the appliance to a fully functional state or providing a replacement.
An investigation into the unauthorized charges and necessary legal action taken against those responsible, whether they are linked to Reliance Digital or not.
Compensation for the mental distress, inconvenience, and time wasted in attempting to resolve these issues.
An assurance that customer data will be handled with the utmost care and privacy in the future.
I am prepared to submit any necessary documentation, such as purchase receipts, service records, and credit card statements, to support my complaint.
I kindly request that this matter be investigated promptly, and necessary action taken to protect the rights of consumers like myself. I trust that the District Consumer Disputes Redressal Commission will work diligently to ensure that justice is served.
Thank you for your attention to this matter.