Reliance Digital — Defective TV

Address:

Reliance Digital, Bldg No 117, No 2039, Gr to 3rd Flr, Yelahanka Rd, Sector B, Yelahanka New Town, Bengaluru, Karnataka 560064

I purchase samsung tv model number samsung 50au7700 on[protected] from the reliance digital store yelahanka new town. It got delivered on[protected]. The issue is that i have got a product which is slightly damaged. I found there is a small dot shaped damage occurring on screen which is pretty much visible on black background screen. I reported the issue to reliance customer service department over 10 days ago and requested a replacement, as the problem was identified just two days after the initial purchase. Till that time i am only getting multiple service ids, all the time they use to assign samsung technician visits and they do nothing saying we will not cover it talk to reliance store. And on the other hand reliance digital store is doing nothing they are just making me fool all the time because of they are neither in the mind to replace it nor process for refund. It is really frustrating now. I spent around 40k for the tv which was not my budget, just bought because of reliance sales person convinced me to buy. And now they are ignoring me as well as my issue.