Reliance Digital — Extended warranty not used

Firoze F.M.

[protected]@resQ.in;

[protected]@resQ.in;

ajay316.[protected]@rel.com;

arvind.[protected]@ril.com

This is in connection with defective 65" TV replaced by Samsung
However I would like to point out that I after first trying hard with Reliance Digital Prabhadevi store to get the required service for repairs made several times on my own and failing to get any response /.support as stated under, I had to write email to Customer care, MR. Vikas Kanojia, Mr. Arvind Thakkar, Mr. Umesh Shewale andd directly to Samsung explaining in detail. I received positive response from Samsung almost immediately. Before that I had to suffer and struggle to get any service from Reliance Digital staff on my own. I write below my experience step by step.

I was compelled to visit store personally as i did not get any help or response from the sales people. Upon visiting the store and raising my voice I was directed to Mr. Ajay Kumar Dubey, deputy manager who listened to my problem and assured me to help. After waiting for almost one week and failing to get any phone call reply or help I tried calling him on his mobile number but he never answered my calls and asked Mr. Vikas to call me and leave a message to me that I should stop calling him and henceforth talk to Mr.Arvind Thakkar for any follow ups.

I did not get any satisfactory response from Mr. Thakkar also, as my several calls went un answered accept on two occasions first at 8 pm he told me he would call me as he was very busy, and secondly at about 12 pm when again he said he would call me as he was driving to store. On both occasions there was no call back. I would also like to add here thaton 2nd December 2023, when I had personally visited the store and met Arvindbhai he he himslf had sent message to resQ from phone ( request no. [protected])which stated that my issue will be resolved within 48 hours which was not resolved til today and neither any one called or came to resolve my problem.

There after I was advised to contact Ms PRiyanka Naik . I tried calling her on [protected]. After making continuous efforts to call her she never accepted my call but once when she told me she would call me next day, which she never did.

However after all the unsuccessful attempts I obtained personal number of Mr. Priyank Agarwal a senior executive officer of Samsung, and started communicating with him directly. Mr. Priyank was very kind enough to hear my story and till the end answered all my calls and helped me get a replacement for my defective TV for which I am very much grateful to him.

As my TV was replaced under one year warranty by Samsung and I have paid for four years extended warranty for which I failed to get any service from you, and the sold TV is not with me any more, Reliance has no right to keep my extended warranty amount. I therefore request you to refund my rightful amount immediately failing which I will be compelled to seek help from consumer forum, and write to nodule officer. For your further information I would also like to inform you that I am having all records of WhatsApp chats with above concerned people which can be provided any time if need arises.

Thanking you,
FIroze F. M.
[protected]