Reliance Digital — Frequent signal distortion

Address:	500083
Website:	yahoo.com

Dear Sir,
I am Big TV Customer since 2004, earlier I use to pay annual recharge subscription, since, few months I am recharging monthly and using the facility, last few months I am observing every month 3 days in advance I am asked to recharge why? i.e from 26th Jan 23rd Feb, 20th Mar, 17th Apr, 14 th May now 8th June and now received a SMS to recharge before 5th July. WHY?

On 27th June I booked a Complaint I am receiving signal but with frequent Error 400 and specifically told the clamp is broken due to extreme summer heat, requested to send a BLN clamp, they said we will send a new BLN with clamp, a half knowledge Technician came with out BLN on 28th and tried to align the signal and ultimately TV gone dead, he said he will bring the BLN and come with his senior Tech but never turned up till 29th, despite kept on calling Service center 29th late evening some new Tech came with a new BLN but he adjusted the same old BLN TV was operative, and he left. When the Old BLN was OK why I was put to 3 days loss of reception, these 3 days should be reduced from billing.
Now again the old complaint is persisting, when the new BLN was issued to rectify the complaint why it is not replaced, once again I have to book anew complaint? Please Note: why service center is refusing to take the call saying your attempts for the week are over. If my TV is not working due signal issue, I will have call till the issue resolved, or do you want me to wait with our reception for week and call your service center? What is this nonsense?
Please look into these avoidable inconveniences and improve your services, this very, very essential to gain confidence of your esteemed customers.

ARY PREM (Ex-Serviceman)
Regn No.[protected]
HYDERABAD (TELANGANA)