I bought a gopro accessories (gorpo case, camera sleev and tripod stand) from reliance digital and please have a look at photos what was delivered. The package was old, used, returned many times, white spots on the sleeve, broken case. I raised a complaint and it was closed with the response "we have confirmed as per our SLP team &DC packing footage correct product has packed at the pack station and regret to inform you we are unable to proceed further return process". I called them and the rep repeated the same thing again and again. Mind this i raised the complaitn and shared the pics on the very day it was delivered and no one actually came to check the product that was delivered.
This costed me more than 4500 INR. the customer experience is extremely pathetic. Do they think we have the time to create fake pictures and con them. How can i know whatever they did even happened what is the proof. Horrible company Reliance (so not reliant). In the era of Ecommerce, even the smallest company would make this right. This is the experience of a company owned by the richest person in india.
Abandoning Reliance and everything related to it.
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