Reliance Digital — INSTANT DELIVERY of Laptop not processed for 1 WEEK

Address:

Meghalaya

I ordered a Macbook Air M1 worth Rs. 84000 on 15th January 2023 on the Reliance Digital website for INSTANT DELIVERY (supposed delivery within 3 hours) as I'm a junior resident doctor busy in an overburdened govt hospital who needed it urgently for my thesis work. It has been 1 WHOLE WEEK since I placed the order and there has been NO RESOLUTION of the issue by Reliance Digital from their side.
Despite MULTIPLE CALLS, COMPLAINTS AND EMAILS from my side, they have not even followed up with email or SMS updates on the current status of my order or when exactly it will get delivered. Their customer care executives just make FAKE PROMISES that they have escalated my concerns and that the issue will get resolved within 1 hour or the same day, but nothing ever happens. I really need that laptop, and I cannot order another one until this order is cancelled.