Reliance Digital — Kent water purifier

Address:

Mumbai City, Maharashtra, 827009

I had purchased a KENT WATER PURIFIER UV+UF thru Reliance Digital from Bokaro Mall on 17th June 2015. Since 29th Oct. 2015 it is not working and I registered a complaint on same date i.e 29th Oct 15 in Reliance Digital, Bokaro mall and received a SMS on my mobile that your call no. [protected] is being assigned to the technician, who will attend to it shortly after that no body have came for attend my complaint. During this period i called him 4 to 5 time at Reg.Digital store and also visited there but every time i get response sorry for inconvenience and with in 24 hour or 48 hour our service technician will attend your complaint. On 7th Nov.2015 again i registered a complaint to call Reg.Digital customer care and received service request no. ID20122446 with as usual response like as above but no body attended. Again i called customer care on 18th Nov. 2015 and get a ref no.[protected] with a same excuses and assurances from them but till date no body attended my complaint from the service center to resolve the problem. It's really disgusting that these peoples are not providing after sale service to his existing customers. Till date i have purchased many products thru Reliance Digital but now i learnt so many from this experience. Now i want refund my money from Reliance Digital as per his purchase invoice and nothing more.