| Address: | reliancedigital.in |
I had placed a order of Motorola Moto edge 40 on 20/10/2023. Order id is RDF56302318. I made payment for this through ICICI bank CREDit card, as through this payment I got 1500 rs. discount on price. I took LOAN one unknown persons ICICI CREDit card for this payment, & for it I had to pay him 1000 rs. per order. After placing pre-payment I had to deposit mobile price to that CREDit card. This item was showing expected delivery date of 27/10/2023. But suddenly on 23/10/2023 I was informed from reliance digital that my order has been cancelled from seller side. & as result it showed that I will be refunded in the same account. Till then the item was showing available for delivery on our pin code. So I requested reliance digital CUSTOMER CARE to place the item in my address again by talking with seller, but they denied. I requested them to refund on my debit card account, but again they denied. Then I asked them to pay my card LOAN charge of 1000rs. with refund amount to me, but again they denied. Today it's 28/10/2023, till their refund has not been proceed. For this reason all offers in every site have gone & I'm not able to place that mobile from any other site. & till now Reliance Digital team are saying they will not do anything about it, more 7 days can be taken to initiate the refund. I made mANY COMPLAINT, booked a ticket number for resolving my issue but nothing happens. That ticket number is[protected]. They said me 3 times from 24/10/2023 that their senior team is going to call me for discussing my issue & to solve it, but till now I have not received any call from their site. This reliance digital team is there juat to use CUSTOMERs. I have all booking screen shots & call logs to me, I may share this if possible.
So I would like to suggest everyone not to visit this ### website for once. They are not worthy of cutomer's faith & trust. They always have nothing to do for cutomer's satisfaction. I even don't know that if I am going to get my refund or not.
It's the worst experience for me of visiting a website in my whole life ever.
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