I have placed order on 26th October 2022 and after many follow ups i received product but it was defective. Now again i have to follow up and than the product was sent under replacement space. Now the pickup was done on 01/11/2022 but the replacement was supposed to made on 03/11/22 and like always i didn't received the product. Now after 10 days of struggling i decided to cancil the replacement as the product is not delivered till date neither any communication on same is available neither with executive nor with me. When i canceled the product i heard from customer care that he is not sure if my money i will receive or not and incase i receive than it will be credited to reliance digital wallets. And i was also informed that you can only ise your money on Reliance digital platforms only and it cannot be transferred to my bank account.
Dear Concern- Firstly as per RBI NORMS YOU CANNOT HOLD MY MONEY AND YOU ARE BOUND TO TRANSFER THE SAME TO MY BANK ACCOUNT.
2. MISTAKE AND MISCOMMUNICATION ALONG WITH DEFECTIVE PRODUCT IS DONE FROM YOUR END NOT FROM MY END.
THIS IS THE FIRST TIME I AM HEARING SUCH A PATETHIC POLICY FROM COMPANY.
I AM SURE YOU GUYS MUST BE AWARE THAT THERE ARE MANY E-COMMERCE PLATFORMS LIKE AMAZON OR FLIPKART ETC WHICH PROVIDE HASELESS SERVICES WITH LOT MORE BETTER DEALS. BEING A CUSTOMER I ACT QS A MIRROR AND HONEST. PLEASE NOTE- THIS IS NOT FOR MY BETTERMENT BUT FOR YOUR COMPANIES BETTERMENT.
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