Reliance Digital — Product not yet delivered

Hello,
This is regarding My purchase of IPhone 14 on dated 5th of October. This item should be delivered on 9th of October but not yet delivered. I called twice on the support number to know the reason of delay in delivery but support person’s was unable to provide any details they just raised Complent : DR02316432. Also Support person is not able to provide any progress of complaint or the delivery status. Is there any other way to track the details of complaint?
I am really worried about the the delivery of my product. Please address my concern at the earliest and help to get product delivered. Thanks

Order #RDF41021803