| Address: | 1, 2, 15, 16, Gr & 1st Flr, Charbhuja Nagar, Shubham Cplx, near Kumbha Retreat Hotel, Sector1, Gandhi Nagar, Chittorgarh, Rajasthan 312001 |
I purchased a Samsung refrigerator from reliance digital store, chittorgarh, rajasthan, 312001. Today the refrigerator was sent for delivery with a man who was completely drunk. He was not in his senses. The product was completely in damaged situation. And when I asked to delivery persons about consuming alcohol at the time of duty he abused me and my family members. When I called the local Reliance store manager about this on this number [protected], She responded and behaved in a completely careless manner. When I complained to the manager, She shirked her responsibility and pretended to be unaware of it and replied that She was not responsible for the delivery. Because the responsibility of delivery is not ours, it is the responsibility of the courier service provider. And after saying this She did not attend my call again. I was not told at the time of purchase that the product would be ordered from outside and delivered to me through courier. Selling a product by lying to the customer and not maintaining transparency is a kind of fraud. And now who is responsible for the mental pain I have suffered? I will never shop from Reliance Digital store in future after this bitter experience. And after the irresponsible attitude of the staff, now I have to cancel this order. So by canceling this order of mine, whatever loan process has been done should also be canceled immediately. I would prefer to buy from a local shopkeeper who at least cares about customer satisfaction.
Regards
Kuber Singh Shaktawat
Contact number [protected] Was this information helpful? | 
