Reliance Digital — Return

Hi,

Reliancedigital.in
Order No:
RDF39932422

I purchased a Toshiba TV from relianceditial.in (online). a key feature is missing in the TV that is ads panel. While purchasing it was present in product description in the website. when i received the TV. installation guy unboxed and installed the tv. thats when i saw TV is not a ADS panel. Also there is no mention of the ADS panel on box or on TV(everything in mentioned except that). That is the only feature i made the purchase for. you gave a false information on your website. reliance digital is a trusted name. that is the reason i placed the order. i am not at fault.

I placed the return request with in the return window. i made number of calls and emails. they are simply telling me to wait, like that kept me waiting more than 2 weeks. then i raised a complaint on reliance digital customer support. I got one reply from CC head, they said i exceeded the return window, but i raised request with in the return window. i can provide all the proof for the same. i even escalated the issue to CEO of RD BM.[protected]@ril.com. still no resolution provided. please find the picture where you can find the difference between the product details from website to real product which is delivered.