[Resolved] Reliance Digital Tv (Reliance Big Tv) — Worst service, charged service charges twice with out resolving complaint | |||||
My account number is[protected], I gave complaint on 27th Nov, 2015 saying my dth connection showing error 400 and I got message after some hours saying, your issue resolved and charges are deduction 175 + service tax but no service engineer visited my place and problem not solved. Again same day I gave complaint saying no service engineer visited, problem not solved but you deducted service charges, then the customer care executive said raising another complaint, this time no charges are required, this service engineer came but he didn't say any thing, still problem not resolved and again they charged service charges 175 + service tax, now I am seeing first time installation and signal quality poor. Now reliance people suspended my account saying negative balance and I recharged for 1 year and still I am having 8 months time, from past 10 days, DTH is not working and without solving issue they charged service charges twice. When I call customer care, she said I know only kannada, call once again. Let me know, how to proceed legally Was this information helpful? | |||||
Dec 4, 2015 Complaint marked as Resolved After so many followups and so many complaints, finally they resolved.
They took HD setup box and replaced the normal setup box, they are telling HD setup box is not available.
Normal setup the clarity is so poor.
Requesting Reliance Digital tv people to replace HD setup box | |||||
 3 Comments | |||||
Comments
Till now, I have not received any call, still people are not responding.
Because of one year subscription unable to disconnect your services, otherwise I was not worried to remove your services as it is not yet resolved.
No service engineer is assigned to resolve issue, if the setup box is not working ready to take new HD setup box.
If you can refund for remaining months, I will move out of your services.
Please let me know, how to cancel the connection and how to get refund for remaining months.
Regards,
Madhu Dande
Because of one year subscription unable to disconnect your services, otherwise I was not worried to remove your services as it is not yet resolved.
No service engineer is assigned to resolve issue, if the setup box is not working ready to take new HD setup box.
If you can refund for remaining months, I will move out of your services.
Please let me know, how to cancel the connection and how to get refund for remaining months.
Regards,
Madhu Dande
Dear Madhu,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications