[Resolved]  Reliance Digital Tv — Reliance Digital TV - Top Quality Product with Utter flop Service

Address:

Nalgonda, Andhra Pradesh

I bought a reliance digital tv connection number[protected] in 2011 to avoid low picture quality connection of local cable operator. I was tension free all these days. But suddenly the set top box was not turning on. I registered a complaint on 10 April and the executive promised to solve the issue in 48 hours, I requested him to get it done faster and he said he would try. And now 9 days completed, 8 calls made to executives who made 8 escalations and 2 priority escalations from the Team lead still the problem has not been looked upon yet. Suddenly i remember the ad that was running in the local channels by the local cable operators that said that digital connections would be unreliable and their service unanswerable. That time i believed in "RELIANCE", today here i am cheated and fooled by the Reliance Digital TV. Had i had a local connection i could have drove down to the office, picked up the technician and flown him to solve the problem rather than listening to stupid IVRS, speaking to people who are experts in fooling and waiting desperately for a messiah like technician. Its the product that takes the business to the top and its the service that keeps the business on top.