[Resolved]  Reliance Digital — Unsuccessful payment on purchasing from e commerce website

I have purchased a product from their e-commerce website on 07.08.2022 at 8:14 PM. Money got debited from my account(wallet payment) but in the app it showed unsuccessful payment, upon contacting the customer service they had told me that it will be auto reversed within 48 hours. I contacted them again after 48 hours again they said the same 48 hours, upon explaining the situation they just put my complaint aside with a ticket stating it will be resolved within 72 hours but i highly doubt that after reading so many complaints about not receiving any refund from them whatsoever. Kindly help me get my money back
Ticket no/reference No. RR02119104