Reliance Digital — Urgent: Compensation and Delivery Concerns for Order RDF[protected] Strict Action Required

Address:

285/2 bank wali gali azadpur delhi 33

I am writing to express my extreme dissatisfaction and frustration with the recent experience I had with my order RDF57915537 for a Bluetooth speaker, placed on 30-11-23 with the promise of a 3-hour delivery. I regret to inform you that the entire ordeal has not only cost me significant financial loss but has also had a severe impact on my mental peace and professional commitments.

As an editor, I rely heavily on the tools and equipment I use for my work, and the Bluetooth speaker in question was crucial for meeting my client's expectations. However, despite being assured of a swift delivery within the stipulated 3-hour timeframe, I was shocked to receive a notification at the end of the day stating that my order was canceled due to unavailability of stock.

This incident has caused me immense distress, not only due to the financial setback but also because it led to the loss of a client, incurring costs of approximately ₹15, 000. I believe this situation is unacceptable, especially considering the impact it has had on my professional reputation and mental well-being.

I would like to bring to your attention that such negligent actions fall under various legal provisions, including those related to consumer rights and mental harassment. As a responsible consumer, I am well aware of my rights, and I must insist on the following:

1. **Immediate Compensation:** I demand a full refund for the prepaid amount for my order, along with compensation for the additional financial loss and mental distress caused by this incident.

2. **Timely Delivery of Product:** I expect the ordered Bluetooth speaker to be delivered promptly without any further delays or inconveniences.

3. **Legal Implications:** Please be aware that such instances may be in violation of various provisions under the Indian Penal Code (IPC) related to consumer rights, mental harassment, and breach of contract.

I strongly urge you to treat this matter with the seriousness it deserves and take immediate action to rectify the situation. Failure to do so may compel me to explore legal avenues to seek redressal for the damages caused.

I trust that you understand the gravity of this situation and are committed to upholding the reputation of Reliance Digital as a customer-centric company. I look forward to a swift resolution to this matter.

Sincerely,

NAIYAR ALAM
[protected]
RDF57915537