Reliance Digital — Worst offline management with I was misguided for finance

I was searching for a laptop from E-Mall kolkata (Reliance Retail Limited Reliance Digital E Mall Kolkata, SF E mall, Chittaranjan, Avenue Police station Bowbazar Kolkata, West Bengal-700012 Store contact no:[protected]/[protected] Service no. [protected] CIN No:U01100MH1999PLC120563 ) yesterday and when I saw it there was an HDB Finance offer that if I read finance cashback offer board from your store it will give me cashback of 4000 rupees then finally I accepted it then it was seen that it was no but for some reason it got canceled. Even when I was told that HDFC Bank EMI is running I asked and said yes if you finance then you will get no cost EMI without discount offer 10% if you use card for direct payment then you will get discount 10%. Even after that the HDB bank got canceled then I was totally disappointed. Then it automatically went to Kotak Mahindra Bank to the staff there. He kept trying again and again so that their speech would be done. Meanwhile, I was at least confused. Then when I spoke to reliance store staff, If it is not happening, then why is it not happening, on the contrary, it cannot happen. My point is they did not guide me that free EMI there are many banks credit offer (vide- screenshot attachment). I saw in after next after sell the HDFC has free EMI with cashback, ICICI, Axis almost all pvt banks have NO EMI but no one has guided that maybe there is no extra cashback. Then I had to fall into the Kotak Mahindra Bank trap only for the Reliance Digital store misguide of this care. My mind is really bad because of this trouble. Today I am totally under Kotak Bank and facing various problems today I have to pay extra money with harrasment I have to take this kotak EMI card I have to pay in a year fee I have left twelve hundred rupees from here. Also I didn't get any cashback.I have two, three bank credit cards of my own.Otherwise my minimum no cost EMI would have been done. They didn't let me get my twenty five thousand rupees card discount and twelve hundred rupees went upside down. I don't know what bad experience I got from Reliance Digital Store. I am currently so disappointed with Reliance that I will think ten times before shopping marketing on Reliance in the future. If I got proper guidance I didn't even though I have so many cards you can check with my last payment I made from my credit card. Your image is being maintained by the business that if this kind of situation can be done once and by someone, then there will be a lot of promotion. Otherwise, I'm just wondering why there is so much emphasis on these people because their staff is asked to move from store to store. I think Reliance should see where the customer is happy. If you have what you have, you have used them, where you will support the customer. Of course there should be services for those who don't have any options. I would like your management to take a serious look at everyone and why are such bad things being sent today or places like this. Maximum Private Bank has your free. Then we can shop from online flipkart amazon there are various things they will not give us any such problem. Online has one advantage which is available in Reliance Online. If I order something or like something there it is masters now do what you want. The opposite here means that one to two options have been shown. Now I won't say anything else, Caused the problem and wasted my three hours. For hours I was stuck in one place only to have no proper guidance for this poor management house. Don't help a customer seriously. In a market of competition you're getting married like this, we've seen so much online and even though everything is there, I went out and bought laptop. I would like the management to solve this problem amicably to me and find out why this ? When I go to a place, I have thousands of shopping options, thousands of stores.That's why I go to Reliance even if there is such a problem then why go and it won't be right. Anyway I will wait for a proper resolution if I get it that's great even I want to see it through and get to the end of this problem why did this happen to me why did this happen to me if need be cancel thats no problem. Talked to me Mr, Soumen babu CRM manager he said we can't do anything else and took feedback. There is not a single notice on all the goods where it is written that what is no Cost EMI bank details. No one has even guided that these banks exist. Please find the attachment screenshot and invoice & check and revert asap after that I will send the higher authority for more resulation. Thanks, R.Sen.