[Resolved] Reliance Digital — wrong information given by salesman airpods

Anchal agarwal84

from Nellore, Andhra Pradesh

Address:

Rajouri garden, new delhi, New Delhi, Delhi, 110058

I was buying Airpods version 2 that worth Rs14999 but there was another variant of it which is wireless charging case that worth 18999 . The salesman showed me the wireless charging one. When I asked about the difference between these two. He clearly told me that "Ma'am ye 1899 wale me apka case me hi charge ho jata hain ".
I was amazed that I do not need to charge the case . He didn't told me that the case is compatible for wireless charging that i need to keep it on wireless charging pad. When i called the salesperson he told me that doosre ladke ne aapko bola tha maine to aapko 14999 ka hi dikhaya tha. As a customer i feel cheated, for 4000Rs i got a wrong product because i do not know that i have buy the charging pad also for that. FYI:
Branch office number-‭[protected]‬
Salesperson number-‭[protected]‬

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Jul 10, 2019

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2019

Reliance Digital Customer Care's response Hi,
That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.