Reliance Energy — bill processed incorrectly

Address:	Mumbai City, Maharashtra, 4000055
Website:	www.relianceenergy.in

My account no. Is[protected]. And i had done the payment of rs. 2130 for august, 2017 month on dated 22.09.2017. But the same is not reflected in records and the next month bill had added this amount which is incorrect.
Kindly provide the correct bill. The bill is payed online through www.relianceenergy.in

Also we are trying on the customer care numbers from last 2 days but it is not responsive.
We have receipts of transaction and the same amount value is also showing in the bank statement, showing payment got debited from my account.