Reliance Energy Customer Care

Reliance Energy Customer Care

Reliance Energy

Devidas Lane, Off. S.V.P Road, Near Devidas Lane Telephone Exchange, Borivali (W)
Mumbai
Mumbai City District
Maharashtra
India - 400103

Customer Care Phone Numbers and Contacts

Tollfree Phone:1800-200-3030
Reliance Energy is the brand for the Mumbai distribution business of Reliance Infrastructure Limited. Reliance Infrastructure Limited is a constituent of the Reliance Group, one of the leading business houses in India. The company was incorporated in 1929. Reliance Infrastructure companies distribute more than 36 billion units of electricity to over 30 million consumers across an area that spans over 1,24,300 Sq Kms and includes India’s two premier cities, Mumbai and Delhi. The companies generate over 941 MW of electricity through its power stations located in Maharashtra, Andhra Pradesh, Kerala, Karnataka and Goa. Reliance Energy has been in the field of power distribution for over 83 years and has achieved the distinction of consistently operating its distribution network at 99.98 per cent reliability and the aggregate system loss of just around 9.5 per cent the best in country by a fair margin and amongst best in world. It is one of the first utilities in India to have the most advanced SCADA technology which enables the system to deliver a seamless integrated platform with Geographical Information System (GIS) for providing customers with enhanced and superior service standards. Reliance Energy’s unmatched service portfolio consist of many customer centric initiatives like a multilingual bill, Braille bill, more than 2000 payment avenues, 24 X 7 Multilingual Toll free number, modern customer care centers and a bouquet of technology driven value added services. Most of these initiatives were first of its kind by any electricity utility in India. Braille bill and Multilingual bill been first of its kind in the world. Reliance Energy’s several consumer friendly technology-based services include, Online Voluntary Deposit Scheme, Payment over Interactive Voice Response (IVR), Mobile Website, Pay on the go using mobile website, Mobile Wallet Bill Payment, Interactive & Informative My Account Services, Short Code based Services through 5616191 Centralized web / email handling desk, E-Courtesy’ – Automated follow-up mail service for information sought; Complaints registration and closure alerts, etc. Reliance Energy has recently tied up with the United States based Innovari Inc., for the pilot implementation of the Automatic Demand Response (ADR) in Mumbai. This is first of its kind of initiative by any Indian Power Distribution Company. The program will bring in triple benefits for consumers participating in the programme by controlling and reducing their power consumption by avoiding wastages, especially during peak hours; earn incentives for participating in the program and reduce their monthly electricity bills. We are happy to connect with you on Facebook, Twitter and YouTube in addition to our existing touch points viz. Customer Care Centers, 24-hr toll-free Call Centre, E-mail desk and chat desk.
Satisfactory Rating
1%
Complaints
109
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Reliance Energy related photos (14)

Reliance Energy Complaints & Reviews

Reliance Energy - electricity bill is not being delivered

User
 mvu56503@gmail.com on Jul 6, 2015
Dear Sir/Madam, past few months i am not receiving my electricity bill and it becomes hectic to generate the bill every time, its my very kind request to send my bill to my residential address. my a/c no. is 151506699 Please do the needful as soon as possible. Thanking You!...
Complaint comments Read comments Complaint category Other

Reliance Energy - Double meter reading in bill dated. 26. 6. 2015 for account no. 151530415

User
 V.Y.Jaikar on Jul 2, 2015
It is not understand that how 2 (Two) meter nos. Are shown connected with meter readings. No. 1) 4600051 and 2) 7000173 in above bills and this is being done without information to customer. The meter no. 1 (One) = 4600051 is not connected previously, which can be seen from past bill dt. 25. 5. 2015. That means the meter reading staff are doing always wrong, are they not aware of this. Who is responsible for this? Can be punished or not....
Complaint comments Read comments Complaint category House, Apartment Rental

Reliance Energy - HIGH ELECTRICITY BILL FOR THE MONTH OF MAY 2015

User
 sang doma yolmo on Jun 26, 2015
Sir/ Madam, i have received an unexpected Reliance Energy bill of Rs. 890/- for the Month of May 2015. It is also noted that the amount of units consumed in May2015 has been shown at 134. It is very essential to mention here that my usual bill amount is around Rs. 400/- to Rs.500/- and units consumed is on an average 70. It is very shocking to see a sudden rise in the electricity bill and units consumed almost twice the earlier records with the same usage, in fact i was not there at home for around 16 days in May 2015. This clearly indicates that there is some problem from your side be it meter...
Complaint comments Read comments [1] Complaint category Other

Reliance Energy - Fire due to short circuit in the meter cabin

User
 Junedkhan1987 on Jun 26, 2015
Dear concerned, My name is Juned Khan and I am from Bandra East, Mumbai. There was a fire in our cabin 5 days ago due to short circuit and we were without electricity for almost 6 hours. We called the reliance people several times but nobody came to check the issue. In the end we arranged for a private electrician to get thw job done because more than 7 hours without electricity then. Now we are continously complaining the reliance guys to come and check and resolve the issue but still they are unshaken about the issue. The problem is quite serious because it might catch fire again and may even...
Complaint comments Read comments Complaint category Utility Services

Reliance Energy - Extremely high electricity bill for May 2015 !!!

User
 Sujata Jain on Jun 19, 2015
Sir/Madam, I have received the unexpected Reliance Energy bill amount of Rs 2350/- for the month of May 2015. My usual bill amount is around Rs 1200/-, and suddenly the bill amount & the units consumed have been doubled with similar usage...Fail to Understand !!! Account No.- 102104997 Due date - 3rd July 2015 Units Consumed for May'15 - 324 units Cycle Copy - 19 Tariff - LT I Bill No - 100696379823 Type of Supply - Three Phase Category - Residential I would request you to kindly look into the above matter and correct the error. We will appreciate a notification from...
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Energy - No power since last 7 hours

User
 udita_saxena_03 on Jun 19, 2015
There is no power at my residence since the last 7 hours(i.e. from 5 AM 19th June) and the Reliance Energy customer care number (1800 200 303) is not working, so I am not able to file a complaint. I also called the local number 022-30303030, but nobody is anwering there. Reliance Energy Account Number : 100606631 Address : B-302, Poonam Jewel Society, Poonam Nagar, Andheri East....
Complaint comments Read comments Complaint category Other

Reliance Energy - unethical electricity bill

User
 Amitbm002 on Jun 18, 2015
Dear concern person of reliance electricity department. This is with reference of march 2015 month electricity bill. I received unexpected bill that is 2147 this is unbelievable because we use only tube and fan and laptop. Kindly look into this and resend me the actual electricity bill so that I can pay your bill. Account no. 101037684 Contact 9860305866...
Complaint comments Read comments Complaint category Other

Reliance Energy - Frequent power cuts in Malad (west)

User
 pranjalvedant on Jun 10, 2015
Since yesterday (9th Jun, 2015), 3 times power has been switched on and off in our area (new MHADA, Jankalyan Nagar, Malad(W). This causes damage to our electrical equipment. The duration of cuts are from 1 min to 1 hour. These kinds of cuts happen in every 15-20 days. I suspect some temporary solution is applied to the problem in our area. This sudden power cuts causing lots of inconvenience in this hot season and also to people who do computer based business. Please provide a permanent fix to frequent cuts in our area as it is also part of metropolitan Mumbai....
Complaint comments Read comments Complaint category Electronics & Appliances

Reliance Energy - High Bill or Malfunction Activity from reliance Energy

User
 Smita Magare on Jun 10, 2015
Hi, My Name is Smita Magare. Account no 102083985 ( Mahendra Salunke), from Andheri JB Nagar, i am upset with such kind of service and bills from Reliance Energy. It is continuously charging more than 2000 Rs every month which is not at all acceptable. Also there is huge difference in meter reading of each month. Please look after the matter or else better to opt for TATA. As i feel service n bills from TATA were better than Reliance....
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Energy - Time is money!

User
 Roshni joshi on Jun 6, 2015
Dear sod, Just to inform you that your staff are maybe not punctual or are very laidback. I am at the kandivli west zonal office for my name change in the electricity bill we were here exactly at 12.27pm this afternoon and got a form by the gentlemen seated at the enquiry counter within 11mins i was done filling up the form and i went back to the gentlemen and asked him to assist me he further checked the application form and asked me to remain seated as the lunch time had started and he can entertain us only after 1.30pm so i quickly checked the time on my phone and it was just 12.43pm on questioning...
Complaint comments Read comments Complaint category Other

Reliance Energy - overestimated high bill

User
 sadashivshettyy on Jun 5, 2015
Hi, I’m Sadashiv Shetty. My electricity account number is 151579192. My complaint is about the high electricity bill we've received for the month of December 2014, January, February, March and April 2015. My electricity account number is 151579192. The problem started from December, when Reliance energy started billing my energy bill based on estimated reading. We’ve very few appliances at home i.e. fan, tube light, T.V, mixer. However, as only my wife (56 years old) stays at home, so the fan is the only appliance used most of the time. The appliances we use at home are all energy efficient....
Complaint comments Read comments Complaint category Utility Services

Reliance Energy - Complaint regarding electricity bill

User
 harshran16 on Jun 1, 2015
Dear sir My account number is 100252060 under the name S.D Kadam. I want to complaint regarding the extra ordinary high bill amount. I shifted in this house in August 2014. My electricity units were 715 units. In month of May'15 my units were 1257 units and my bill amount is Rs 11900. I recently asked my neighbour who uses more electrical appliances than me with an air conditioner but his bill amount is Rs around Rs 4000. I want to make complaint regarding the same. I want your executive to check my electric meter. I called your customer care centre in the morning and said that there will...
Complaint comments Read comments Complaint category Electronics & Appliances

Reliance Energy - complaint against light stolen

User
 manohar meena on Jun 1, 2015
Hi In the city like mumbai, Where electricity plays an important role, Local goons are supplying illegal electricity in Shivaji Nagar, Govandi Mumbai 400043 at Road no 4, 5, 6 (Plot no: 21, 22, 23, 38, 43). Moreover this illegal trading happens under the nose of local corporator and police. People are forced to pay money whether they use the illegal electricity or not. I want to raise this issue and I knew many mumbaikars has raised this too. Request you to raise this concern to the respective officer of the Reliance Enegergy. This will not only stop the people harassment BUT ALSO...
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Energy - Frequent power cuts in one particular phase of Poonam Pragati CHS, L3 Wing.

User
 pandarukmini on Jun 1, 2015
Yesterday 31st May, there were power cuts twice; once from 1.30 PM till 5.30 PM and then again late in the night from 1.15 AM to 2.45 AM. This is the 5th time in the last 2 months that we are facing such extended power supply cut issue. To add to our agony, the Customer service of Reliance is seriously pathetic. The staff is not only ill mannered but also never have any update on the status. All that they say is power will be restored in 1.5 hours and the second excuse given is transformer is burnt. How many times in a month does the transformer burn???? As a customer who always pays bills on time,...
Complaint comments Read comments Complaint category Other

Reliance Energy - fake electricity bill

User
 aditya bakshi on May 19, 2015
RELIANCE ENERGY SENDING ME FAKE ELECTRICITY BILL.LAST 8 MONTHS I AM STAYIN HARE, I NEVER GET BILL MORE THAN 750/ MONTH. BUT IN THIS MONTH I GOT 3370/ MONTH. THIS IS REDICULOUS. THIS GUYS ARE MAKING FAKE THIS BILL. KINDLY LOOK INTO THIS MATTER URGENTLY . THANKS SANJAY MOBILE NO 09910020818...
Complaint comments Read comments Complaint category Electronics & Appliances

Reliance Energy - illegal plots in reliance areas

User
 Fernandez Susai on May 1, 2015
They build illegally near reliance mini power house. I complaint more times in our local branches but they not take action. Those which i send photos they are connect to power house illegally so please take immidiate action ... Address : Near Muskurahat building and Lakhadawala developer, Opp Ashok company, Babrekar nagar, Charkop, Kandivili West.....
Complaint comments Read comments [2] Complaint category Municipal Corporation

Reliance Energy - Sudden hike in the electricity bill

User
 ankit.pachori on Apr 30, 2015
Hello, Account number - 151464556 I am staying here for the last one year and I never got electricity bill more than Rs 2600/ month. In this march moth I was not at home for 10 days and still I got a bill of Rs 5460. This is ridiculous. Sudden hike in the electricity bill. These guys are making fake bills. Kindly look into the matter now!! Please help us as we are getting no help from Reliance Energy who is cheating us. Thanks, Ankit Pachori Mobile - 9769685646...
Complaint comments Read comments Complaint category Electronics & Appliances

Reliance Energy - tempoRary connection gave bj to other party

User
 Anantaram Bhat on Apr 30, 2015
Sir iamanantram bhat here from plot no 3 road no rRSC 12 sector 2 charkop kandivali west mumbai for temporary basis v have allowed to give connection to our adjoining plot to yr company because the then in the rainy season digging work not allowed by bmc . The period comlited 4 months before still connection is there we have some problum in our miter board we have to tepriparary pair nq rainy season . Our nebour is not taking intrest plz disconnect it and allow us do our work we have tata s connection Anantram Bhat Ph No 022/28690168. Cell 7738301586....
Complaint comments Read comments Complaint category Neighbours

Reliance Energy - Outage of Power supply

User
 Dharamdev Balmiki on Apr 27, 2015
Dear Sir, My name is Dharamdev Balmiki and my Account no. 1025259787. This is to bring your kind notice that I am suffering from Outage of Power supply at my home. Now a days this problem is continue. Whenever the power supply goes, it won't come on the same day. In this summer season how could we leave without electricity. This is my humble request to do something. I am sorry to say that those who are using illegal light, they have the power supply but those who don't want to use this illegal lights are suffering. Kindly find a permanent solution to solve this issue. If this complain is...
Complaint comments Read comments Complaint category Electronics & Appliances

Reliance Energy - Related to Balance Security Deposit

User
 Sudhir P on Apr 11, 2015
Respected Sir, When I purchased my new flat in Resale, I had paid Rs.2040 as a Security Deposit for my Reliance Energy Meter (Account Number - 151522105, Contract Number - 704306936, Document Number - 90012558808) on 3rd December 2011. Still Reliance Energy in it's latest March 2015 Bill is saying that they have only Rs.490 as my Security Deposit available with them & they are asking me to pay Rs.440 as a Balance Security Deposit payable. Please find attached screenshots for your reference.Kindly note that till date none of my Bills was overdue & all Bills were paid well...
Complaint comments Read comments Complaint category Other

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