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Reliance Energy Customer Care

Reliance Energy

Devidas Lane, Off. S.V.P Road, Near Devidas Lane Telephone Exchange, Borivali (W)
Mumbai
Mumbai City District
Maharashtra
India - 400103

Customer Care Phone Numbers and Contacts

Reliance Energy is the brand for the Mumbai distribution business of Reliance Infrastructure Limited. Reliance Infrastructure Limited is a constituent of the Reliance Group, one of the leading business houses in India. The company was incorporated in 1929. Reliance Infrastructure companies distribute more than 36 billion units of electricity to over 30 million consumers across an area that spans over 1,24,300 Sq Kms and includes India’s two premier cities, Mumbai and Delhi. The companies generate over 941 MW of electricity through its power stations located in Maharashtra, Andhra Pradesh, Kerala, Karnataka and Goa. Reliance Energy has been in the field of power distribution for over 83 years and has achieved the distinction of consistently operating its distribution network at 99.98 per cent reliability and the aggregate system loss of just around 9.5 per cent the best in country by a fair margin and amongst best in world. It is one of the first utilities in India to have the most advanced SCADA technology which enables the system to deliver a seamless integrated platform with Geographical Information System (GIS) for providing customers with enhanced and superior service standards. Reliance Energy’s unmatched service portfolio consist of many customer centric initiatives like a multilingual bill, Braille bill, more than 2000 payment avenues, 24 X 7 Multilingual Toll free number, modern customer care centers and a bouquet of technology driven value added services. Most of these initiatives were first of its kind by any electricity utility in India. Braille bill and Multilingual bill been first of its kind in the world. Reliance Energy’s several consumer friendly technology-based services include, Online Voluntary Deposit Scheme, Payment over Interactive Voice Response (IVR), Mobile Website, Pay on the go using mobile website, Mobile Wallet Bill Payment, Interactive & Informative My Account Services, Short Code based Services through 5616191 Centralized web / email handling desk, E-Courtesy’ – Automated follow-up mail service for information sought; Complaints registration and closure alerts, etc. Reliance Energy has recently tied up with the United States based Innovari Inc., for the pilot implementation of the Automatic Demand Response (ADR) in Mumbai. This is first of its kind of initiative by any Indian Power Distribution Company. The program will bring in triple benefits for consumers participating in the programme by controlling and reducing their power consumption by avoiding wastages, especially during peak hours; earn incentives for participating in the program and reduce their monthly electricity bills. We are happy to connect with you on Facebook, Twitter and YouTube in addition to our existing touch points viz. Customer Care Centers, 24-hr toll-free Call Centre, E-mail desk and chat desk.
 
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Reliance Energy Complaints & Reviews

Reliance Energy - Non installation of Electricity meter.

User
 Rahul7486 on Mar 25, 2015
I have submitted my application on 17/03/2015. My order no was generated as 1017925353 . I was told by reliance officials that a reliance engineer would come to visit and prepare a visit report and My electricity meter would be installed in a weeks time. It has been more than a week but no progress from their side. It has been frustrating since with no electricity I m living in dark. Those Reliance Guys are Lazy Pathetic creatures.Their customer service is really worst. Reliance is the Worst company. The whole Mumbai is suffering since the BEST was overtaken by Reliance....
Complaint comments Read comments [1] Complaint category Utility Services

Reliance Energy - Bill Amount is more then consuming power or malfunctioning of meter display

User
 Tariq Usmani on Mar 21, 2015
Dear sir/Madam, I Shafiuddin masiuddin Usmani a bonafide consumer of yours power supply service inplot no. 21, Room no.65, gate no. 05, Malvani, Malad West, Mumbai-400095 with Consumer No. : 101880661 and Meter no. : 5107070 for the last 10 or more then 10 years. I have complain regarding my current month bill that is of February-2015 is amount of Rs 28000/- which is much much more then my consume. So, please Re-check my bill amount in yours Data Entry or it may error in meter display I will highly thankful to you for this considering my application seriously...
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Energy - mentally harrasement given by relaince energy

User
 Shri Smarty on Mar 12, 2015
your staff deepali from marol midc branch has no manners to talk to senior citizens worst experience, has no idea of work pathetic people, pathetic process and worst service ridiculous work, for 6 month was given list of documents for rectification of name and after getting all documents been informed that the rectification process is stopped since 1 year mean to say is it all idiots sitting in your center and hatching eggs...
Complaint comments Read comments Complaint category Utility Services

Reliance Energy - Applied to shift my electricity connection from COMMERCIAL to Residential

User
 Sirajuddin Th on Mar 5, 2015
Respected Sir My Account No. is 151293120 and meter no. is 4738264 located at R No. 165 Sharmjivi Nagar Shell Colony Rd Chembur, Mumbai 71. In the month of Dec14 I had applied to convert my Commercial meter connection into Residential as there is no commercial activity is being performed . Reliance Inspector visited the site for inspection but that my room was locked. Reliance Inspector visited again and submitted report on 21.01.2015. I was sure that in the month of Feb I will receive Residential bill but I received Commercial bill of rupees 2250/. There is no AC, Fridge Geaser/water heater...
Complaint comments Read comments Complaint category Business & Finances

Reliance Energy - Unwanted amount charged to my Account

User
 Saby_Janet on Dec 26, 2014
Hi, The bill received is not proper the unit used and the no of appliance used in the house is less. Account No - 151177083 Name - Sasila Joseph Would request you to investigate and share the reason, as per my understanding the amount shouldn't’t increase more the than 1200/-, as per the usage. Kindly take the necessary action to reverse the amount or it needs to escalated to the concern authority....
Complaint comments Read comments Complaint category Utility Services

Reliance Energy - Wrong Information Printed on the Bill

User
 Leroy Jacinto on Sep 6, 2014
My dad received the bill for the month of July 2014 and was shocked to see that the contact no. on the bill was that of an unknown person and my personal no. where in I did not provide them with it. We tried calling the helpline mentioned but there was no revert. My bill no. is 100126802094. We have also provided them with the change in address THRICE to which we got no response while I stay in a house and not a room that is on the bill. Request people to please take this seriously as we live in the 21st century where promises are boasted on the highest stand but when it comes to standing by...
Complaint comments Read comments Complaint category Other

Reliance Energy - Lamp Post Supply Terminal Boxes not covered

User
 anil15672 on Aug 25, 2014
Hello, I am staying Borivali near Shimpoli Telephone Exchange. The Lamp post near my Building has an open supply box. I am always afraid if somebody puts there hand in it especially children what will happen. I have seen many more like this in Borivali. Regards, Anil P...
Complaint comments Read comments Complaint category Other

Reliance Energy - Bill High

User
 Kinjal Solanki on May 26, 2014
Dear Sir/ Madam, My Account No-100288860 Since last 5 to 6 month by bill is coming to high what is the reason we are not using too much electricity we are not having acc or any such thing that electricity bill come too much Pls see to it why the bill is coming too much Waiting for you reply Thanks & Regards, Dungaram Solanki...
Complaint comments Read comments Complaint category Home & Garden

Reliance Energy - incomplete work-suffering so many problems

User
 yogendrapyp on Apr 22, 2014
before 15 days, in our area there is power problem due to cable fault...reliance persons are engrave (Big hole of 3 feet) my door and resolve the problem temporary and they told they will come tomorrow and resolve the problem permanently...but 15 days passed away nobody came and still I am facing so many problem due to this work in progress at my door step….still I am waiting...they shall come and resolve the problem permanently and will do my flooring work of my door step……...my reliance energy consumer Complaint no.43783 but nobody reverting for the same......
Complaint comments Read comments Complaint category Utility Services

Reliance Energy - unexpected cut of electricity

User
 Shraddha Vihar Hospital on Oct 16, 2013
Shraddha vihar Hospital is situated at Veera Desai Rd Andheri (W). Without prior information elecrticity was cut and Hospital me tlots of problems. Kindly consider us since we have no other alternative. We appreciate you timely intervention but requst you to not to cut our line as far as possible...
Complaint comments Read comments [1] Complaint category Hospitals

Reliance Energy - Higher amount charged on Electricity Bill

User
 Namdev Rathod on Apr 3, 2013
Dear Sir/ Madam,

I have been charged unwanted a higher amount of electricity bill which i never used. My this month amount on April bill of 940/- charged. my last details as below
jan-390, feb-390, mar-320, and now on april they have charged too much. i don't have AC, Fridge or any heavy equipment. all equipment are same as last one, no extra equipment no more peoples are in my house to use that much electricity.

kindly please support me on this issues.
my electricity a/c-102410878. My name Namdev Rathod.Mob.9773068251,9930445192. emai-Id-Namdevrathod619@gamil.com.
Complaint comments Read comments [6] Complaint category Unauthorized charges

Reliance Energy - wire burn

User
 diptis on Oct 29, 2012
Hi,
I am Dipti Ravindra shinde working at ING Vysya Bank Ltd.
Shop No 1/101,Accord Nidhi,Malad Link Road,Malad. West-400095.
Phone no. 022 31922472 / 022 31922473 / 022 31922471.

Today our electricity line was down for 2 hour from 11 am to 1pm.
wireman man has tod that wires are burned & all lines are down for other users also.
Our meter number is 7799914 & name is on the name of Rashmi Ajay Poat.

Request you visit our place & check the problem & solve it....
Complaint comments Read comments Complaint category Electronics & Appliances

Reliance Energy - Asking Money Officers

User
 Hacker.kevin on Oct 8, 2012
Reliance energy mumbai !! company ke inspectors logo se 30 se 50,000 ki mang karte hai mandwali ke liye jab koi meter slow ya fir direct supply connection lete hue pakda jata hai !! ye raha video kaise chhup kar dukaan kw under se officer paise lene ke bad bahar ate hai
reliance energy inspector ask 30,000 for solving illegal electricity supply
http:/Www.Youtube.Com/Watch?V=ipckf5j9cza&feature=youtu.Be...
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Energy - Wheeling Charges

User
 rich9902 on Jul 10, 2012
This is to bring to notice that ever since I have switched from Reliance Infra Power to Tata Power from March - 2012, I am experiencing a hike in my power bill's, after calling Tata Power I was told that the reason for this is because of lot of factor's, the most worrying factor which I never understood was the Wheeling Charges that I was imposed upon, below is an example

TOTAL METERED UNITS (kWh) : 251
TOTAL BILLED UNITS (kWh) : 276 (25 Unit's Added Unnecessarily And Billed On Wheeling Charges)
Difference between the Total Billed Units and Total Metered...
Complaint comments Read comments Complaint category Government Organizations

Reliance Energy - overruling Sec. 126 of the Electricity Act, 2003

User
 rathod4527 on Jun 13, 2012
OVER ROLLING UNDER Sec.126 of the ELECTRICITY Act, 2003, & penalizing to customer
Why?
Further as stated by Relince Energy Meter installed was found to be tempered (it is digital Meter)I said under section 135 as the Electricity Act, 2003 call the police & Launch the complain & hand over the Meter police will investigate weather meter is tempered or meter is faulty or running properly & customer congemction of electricity is less, we will gate the report but Co is not reedy to fallow the law they just say we have done our job & you have to pay the amount, I Sade...
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Energy - unjustified bill

User
 rathod4527 on Jun 1, 2012
Dear Sir/Madam,
I am have 2BHK flat A/C no 102230835 paying bill every month, in-spite of paying every month they send latter for payment of Rs 144000.00 I have written latter to reliance electricity but no answer from them, & they are jest sending bill to pay the Amount, putting presser to pay the amount, also asking me to pay the interest.
please help me for the same
find the latter copy with attachment, there is no answer from them
Regards
For prakash Rathod
9689161107...
Complaint comments Read comments Complaint category Utility Services

Reliance Energy - disconnected electricity

User
 rathod4527 on May 27, 2012
Dear Sir/Madam,
My A/C no 10223835, electricity supply from reliance, they send the disconnection notice of Rs 1547.66, I have pad the Amount or Rs 1548.00 but still disconnected the electricity supply, & send some latter to pay the amount of Rs 144000.00 no explanation of this Amount how they arrive & why they asking, know at my home (2BHK) no electricity supply, I have written latter & given to there off at MIDC MAROL Andheri (E) mumbai latter has attach please see the attachment but no reply or no action from reliance...
Complaint comments Read comments [1] Complaint category Other

Reliance Energy - disconnection of supply & unjustify bill Amount 154000.00

User
 rathod4527 on May 25, 2012
disconnection Notice send Rs 1547.66 pad this Amount by A/C cheque but still reliance disconnect the supply, Also send the latter for payment of Rs 146702.71, after this latter send the bill of Rs 154000.00. I have 2BHK HOME.
Reliance energy not working within the low
please help me for same.
GIVEN LATTER TO RELIANCE ELECTRICITY AT MAROAL ANDHERI (E) FIND THE LATTER WITH ATTACHMENT

I have no electricity at my home
Regards
Rathod
9689161107...
Complaint comments Read comments Complaint category Other

Reliance Energy - Illegal electric supply by local goon

User
 Publicservant on Jan 30, 2012
Hi

In the city like mumbai, Where electricity plays an important role, Local goons are supplying illegal electricity in Shivaji Nagar, Govandi Mumbai 400043 at

Road no 4,5,6 (Plot no: 21, 22, 23, 38, 43). Moreover this illegal trading happens under the nose of local corporator and police.

People are forced to pay money whether they use the illegal electricity or not. I want to raise this issue and I knew many mumbaikars has raised this too.

Request you to raise this concern to the respective officer of the Reliance Enegergy. This...
Complaint comments Read comments [1] Complaint category Utility Services

Reliance Energy - Change Over

User
 rohitk69 on Dec 8, 2011
This is with regards to Reliance Energy change over connection to tata power.Reliance charges are higher as compared to tata power, hence i opted to change over.Now the process is started from Tata power for change over , but reliance is not approving the same..hence i myself logged an complaint to Reliance that i need to change over but i dint get any reply.Now when i called tata power for the status , they informed me that reliance is not approving the same..hence there is delay..I need to know if consumer here wants to changeover from 1 service to other , what rights do reliance have to stop.They...
Complaint comments Read comments [2] Complaint category Utility Services

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