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Reliance Energy Customer Care

Reliance Energy

Devidas Lane, Off. S.V.P Road, Near Devidas Lane Telephone Exchange, Borivali (W)
Mumbai
Mumbai City District
Maharashtra
India - 400103

Customer Care Phone Numbers and Contacts

Reliance Energy is the brand for the Mumbai distribution business of Reliance Infrastructure Limited. Reliance Infrastructure Limited is a constituent of the Reliance Group, one of the leading business houses in India. The company was incorporated in 1929. Reliance Infrastructure companies distribute more than 36 billion units of electricity to over 30 million consumers across an area that spans over 1,24,300 Sq Kms and includes India’s two premier cities, Mumbai and Delhi. The companies generate over 941 MW of electricity through its power stations located in Maharashtra, Andhra Pradesh, Kerala, Karnataka and Goa. Reliance Energy has been in the field of power distribution for over 83 years and has achieved the distinction of consistently operating its distribution network at 99.98 per cent reliability and the aggregate system loss of just around 9.5 per cent the best in country by a fair margin and amongst best in world. It is one of the first utilities in India to have the most advanced SCADA technology which enables the system to deliver a seamless integrated platform with Geographical Information System (GIS) for providing customers with enhanced and superior service standards. Reliance Energy’s unmatched service portfolio consist of many customer centric initiatives like a multilingual bill, Braille bill, more than 2000 payment avenues, 24 X 7 Multilingual Toll free number, modern customer care centers and a bouquet of technology driven value added services. Most of these initiatives were first of its kind by any electricity utility in India. Braille bill and Multilingual bill been first of its kind in the world. Reliance Energy’s several consumer friendly technology-based services include, Online Voluntary Deposit Scheme, Payment over Interactive Voice Response (IVR), Mobile Website, Pay on the go using mobile website, Mobile Wallet Bill Payment, Interactive & Informative My Account Services, Short Code based Services through 5616191 Centralized web / email handling desk, E-Courtesy’ – Automated follow-up mail service for information sought; Complaints registration and closure alerts, etc. Reliance Energy has recently tied up with the United States based Innovari Inc., for the pilot implementation of the Automatic Demand Response (ADR) in Mumbai. This is first of its kind of initiative by any Indian Power Distribution Company. The program will bring in triple benefits for consumers participating in the programme by controlling and reducing their power consumption by avoiding wastages, especially during peak hours; earn incentives for participating in the program and reduce their monthly electricity bills. We are happy to connect with you on Facebook, Twitter and YouTube in addition to our existing touch points viz. Customer Care Centers, 24-hr toll-free Call Centre, E-mail desk and chat desk.
 
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Reliance Energy Complaints & Reviews

Reliance Energy - Related to Balance Security Deposit

User
 Sudhir P on Apr 11, 2015
Respected Sir, When I purchased my new flat in Resale, I had paid Rs.2040 as a Security Deposit for my Reliance Energy Meter (Account Number - 151522105, Contract Number - 704306936, Document Number - 90012558808) on 3rd December 2011. Still Reliance Energy in it's latest March 2015 Bill is saying that they have only Rs.490 as my Security Deposit available with them & they are asking me to pay Rs.440 as a Balance Security Deposit payable. Please find attached screenshots for your reference.Kindly note that till date none of my Bills was overdue & all Bills were paid well...
Complaint comments Read comments Complaint category Other

Reliance Energy - Hike in Electricity units from last one year

User
 Khalil Sayyed on Apr 10, 2015
Dear Team, I am facing lots of problems with my electricity bills, i think i am being billed for electricit i am not using . I visited MIDC office and logged the complaint - 1016835199 on 13th Nov 2014. Electrician visited and checked for 2 mins and informed my family that meter is ok, switch to Tata. I visited last saturday also but they refused to take my complaint. I am confident that my electricity is very minimum. If there is any malpractice happening than you should help us as you are professional in this, hiring a local electrician will not help here. looking...
Complaint comments Read comments Complaint category Other

Reliance Energy - call on landline a harassment

User
 shreekrishna 1310 on Apr 8, 2015
We have been receiving call on our land line once in 2 or 3 mnths ...regarding sum or the other verification. ..today I received a call at 4 .15 stating call is from reliance and wld like to speak to my husband on whose name our bill is registered. ..on mentioning that m his wife pls discuss the matter the staff refused and repeated they want to speak to my husband. ...I insisted call to b trfd to senior who was sum ajay srivastav when I said this is not a tym to call it's afternoon he mentioned he has all rights to call customer anytym. ...how would we knw authencity that he was from reliance ...then...
Complaint comments Read comments Complaint category Unsolicited Phone Calls

Reliance Energy - No electricity from 26/03/15

User
 Darshan Rawat on Mar 28, 2015
Dear sir/mam, Despite making several calls and complaints the electricity in my premise and neighbouring house is not there. The complaint no. for each complaint made are :-  #79809 on 26/03/15, #84795 made on 27/03/15 and #87659 on 28/03/15. The some of reference no.'s are 84194,  84433, 87041. For each of my previous two complaints there was a false report made by your technical department. No technician has come to our premises, contacted us or any action taken to rectify the problem. There is no electricity from past 2 days and your pathetic team of workers are careless about people problem....
Complaint comments Read comments Complaint category Home & Garden

Reliance Energy - No electricity from almost 28 hours - Complaint no. 79809

User
 Darshan Rawat on Mar 27, 2015
Dear Sir/ Madam, This is to bring your kind notice that there is a power failure in our premises and neighbouring houses from 26/03/15 @2pm . I made a call referring my account no. 1020301520 and made the complaint for the same. The complaint no. is 79809. I am sorry to say there is no rectification from your technical end yet. Every time I get the same reply that we are looking for the problem which is going on from yesterday and no technician has visited us for looking the problem. The children have their exams going on and we are still with no power. I request you to kindly look into the...
Complaint comments Read comments [1] Complaint category Home & Garden

Reliance Energy - Non installation of Electricity meter.

User
 Rahul7486 on Mar 25, 2015
I have submitted my application on 17/03/2015. My order no was generated as 1017925353 . I was told by reliance officials that a reliance engineer would come to visit and prepare a visit report and My electricity meter would be installed in a weeks time. It has been more than a week but no progress from their side. It has been frustrating since with no electricity I m living in dark. Those Reliance Guys are Lazy Pathetic creatures.Their customer service is really worst. Reliance is the Worst company. The whole Mumbai is suffering since the BEST was overtaken by Reliance....
Complaint comments Read comments [1] Complaint category Utility Services

Reliance Energy - Bill Amount is more then consuming power or malfunctioning of meter display

User
 Tariq Usmani on Mar 21, 2015
Dear sir/Madam, I Shafiuddin masiuddin Usmani a bonafide consumer of yours power supply service inplot no. 21, Room no.65, gate no. 05, Malvani, Malad West, Mumbai-400095 with Consumer No. : 101880661 and Meter no. : 5107070 for the last 10 or more then 10 years. I have complain regarding my current month bill that is of February-2015 is amount of Rs 28000/- which is much much more then my consume. So, please Re-check my bill amount in yours Data Entry or it may error in meter display I will highly thankful to you for this considering my application seriously...
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Energy - mentally harrasement given by relaince energy

User
 Shri Smarty on Mar 12, 2015
your staff deepali from marol midc branch has no manners to talk to senior citizens worst experience, has no idea of work pathetic people, pathetic process and worst service ridiculous work, for 6 month was given list of documents for rectification of name and after getting all documents been informed that the rectification process is stopped since 1 year mean to say is it all idiots sitting in your center and hatching eggs...
Complaint comments Read comments Complaint category Utility Services

Reliance Energy - Applied to shift my electricity connection from COMMERCIAL to Residential

User
 Sirajuddin Th on Mar 5, 2015
Respected Sir My Account No. is 151293120 and meter no. is 4738264 located at R No. 165 Sharmjivi Nagar Shell Colony Rd Chembur, Mumbai 71. In the month of Dec14 I had applied to convert my Commercial meter connection into Residential as there is no commercial activity is being performed . Reliance Inspector visited the site for inspection but that my room was locked. Reliance Inspector visited again and submitted report on 21.01.2015. I was sure that in the month of Feb I will receive Residential bill but I received Commercial bill of rupees 2250/. There is no AC, Fridge Geaser/water heater...
Complaint comments Read comments Complaint category Business & Finances

Reliance Energy - Unwanted amount charged to my Account

User
 Saby_Janet on Dec 26, 2014
Hi, The bill received is not proper the unit used and the no of appliance used in the house is less. Account No - 151177083 Name - Sasila Joseph Would request you to investigate and share the reason, as per my understanding the amount shouldn't’t increase more the than 1200/-, as per the usage. Kindly take the necessary action to reverse the amount or it needs to escalated to the concern authority....
Complaint comments Read comments Complaint category Utility Services

Reliance Energy - Wrong Information Printed on the Bill

User
 Leroy Jacinto on Sep 6, 2014
My dad received the bill for the month of July 2014 and was shocked to see that the contact no. on the bill was that of an unknown person and my personal no. where in I did not provide them with it. We tried calling the helpline mentioned but there was no revert. My bill no. is 100126802094. We have also provided them with the change in address THRICE to which we got no response while I stay in a house and not a room that is on the bill. Request people to please take this seriously as we live in the 21st century where promises are boasted on the highest stand but when it comes to standing by...
Complaint comments Read comments Complaint category Other

Reliance Energy - Lamp Post Supply Terminal Boxes not covered

User
 anil15672 on Aug 25, 2014
Hello, I am staying Borivali near Shimpoli Telephone Exchange. The Lamp post near my Building has an open supply box. I am always afraid if somebody puts there hand in it especially children what will happen. I have seen many more like this in Borivali. Regards, Anil P...
Complaint comments Read comments Complaint category Other

Reliance Energy - Bill High

User
 Kinjal Solanki on May 26, 2014
Dear Sir/ Madam, My Account No-100288860 Since last 5 to 6 month by bill is coming to high what is the reason we are not using too much electricity we are not having acc or any such thing that electricity bill come too much Pls see to it why the bill is coming too much Waiting for you reply Thanks & Regards, Dungaram Solanki...
Complaint comments Read comments Complaint category Home & Garden

Reliance Energy - incomplete work-suffering so many problems

User
 yogendrapyp on Apr 22, 2014
before 15 days, in our area there is power problem due to cable fault...reliance persons are engrave (Big hole of 3 feet) my door and resolve the problem temporary and they told they will come tomorrow and resolve the problem permanently...but 15 days passed away nobody came and still I am facing so many problem due to this work in progress at my door step….still I am waiting...they shall come and resolve the problem permanently and will do my flooring work of my door step……...my reliance energy consumer Complaint no.43783 but nobody reverting for the same......
Complaint comments Read comments Complaint category Utility Services

Reliance Energy - unexpected cut of electricity

User
 Shraddha Vihar Hospital on Oct 16, 2013
Shraddha vihar Hospital is situated at Veera Desai Rd Andheri (W). Without prior information elecrticity was cut and Hospital me tlots of problems. Kindly consider us since we have no other alternative. We appreciate you timely intervention but requst you to not to cut our line as far as possible...
Complaint comments Read comments [1] Complaint category Hospitals

Reliance Energy - Higher amount charged on Electricity Bill

User
 Namdev Rathod on Apr 3, 2013
Dear Sir/ Madam,

I have been charged unwanted a higher amount of electricity bill which i never used. My this month amount on April bill of 940/- charged. my last details as below
jan-390, feb-390, mar-320, and now on april they have charged too much. i don't have AC, Fridge or any heavy equipment. all equipment are same as last one, no extra equipment no more peoples are in my house to use that much electricity.

kindly please support me on this issues.
my electricity a/c-102410878. My name Namdev Rathod.Mob.9773068251,9930445192. emai-Id-Namdevrathod619@gamil.com.
Complaint comments Read comments [6] Complaint category Unauthorized charges

Reliance Energy - wire burn

User
 diptis on Oct 29, 2012
Hi,
I am Dipti Ravindra shinde working at ING Vysya Bank Ltd.
Shop No 1/101,Accord Nidhi,Malad Link Road,Malad. West-400095.
Phone no. 022 31922472 / 022 31922473 / 022 31922471.

Today our electricity line was down for 2 hour from 11 am to 1pm.
wireman man has tod that wires are burned & all lines are down for other users also.
Our meter number is 7799914 & name is on the name of Rashmi Ajay Poat.

Request you visit our place & check the problem & solve it....
Complaint comments Read comments Complaint category Electronics & Appliances

Reliance Energy - Asking Money Officers

User
 Hacker.kevin on Oct 8, 2012
Reliance energy mumbai !! company ke inspectors logo se 30 se 50,000 ki mang karte hai mandwali ke liye jab koi meter slow ya fir direct supply connection lete hue pakda jata hai !! ye raha video kaise chhup kar dukaan kw under se officer paise lene ke bad bahar ate hai
reliance energy inspector ask 30,000 for solving illegal electricity supply
http:/Www.Youtube.Com/Watch?V=ipckf5j9cza&feature=youtu.Be...
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Energy - Wheeling Charges

User
 rich9902 on Jul 10, 2012
This is to bring to notice that ever since I have switched from Reliance Infra Power to Tata Power from March - 2012, I am experiencing a hike in my power bill's, after calling Tata Power I was told that the reason for this is because of lot of factor's, the most worrying factor which I never understood was the Wheeling Charges that I was imposed upon, below is an example

TOTAL METERED UNITS (kWh) : 251
TOTAL BILLED UNITS (kWh) : 276 (25 Unit's Added Unnecessarily And Billed On Wheeling Charges)
Difference between the Total Billed Units and Total Metered...
Complaint comments Read comments Complaint category Government Organizations

Reliance Energy - overruling Sec. 126 of the Electricity Act, 2003

User
 rathod4527 on Jun 13, 2012
OVER ROLLING UNDER Sec.126 of the ELECTRICITY Act, 2003, & penalizing to customer
Why?
Further as stated by Relince Energy Meter installed was found to be tempered (it is digital Meter)I said under section 135 as the Electricity Act, 2003 call the police & Launch the complain & hand over the Meter police will investigate weather meter is tempered or meter is faulty or running properly & customer congemction of electricity is less, we will gate the report but Co is not reedy to fallow the law they just say we have done our job & you have to pay the amount, I Sade...
Complaint comments Read comments Complaint category Unauthorized charges

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