Reliance Jiomart — Order didn't delivered but the status shows delivered

Website:

jiomart.com

I made an order on 18th August and did a prepaid payment, the order number is[protected]A. Initially that status showed that the order shall be delivered by 20th August but it didn't delivered. And the status has been updated to be delivered by 22 August. On 22 August I saw that the status has been updated to delivered but the order hasn't been delivered to my location. There isn't any information regarding the delivery person, either the customer support doesn't pick up the calls and doesn't respond to the mails, I did even raised a query against the order in jiomart.com but there isn't any response from the company. I also went ahead and approached them through Instagram but no response. This has been a case with many other consumer and they have been facing the same issue. I did enclosed the screenshots of my communication with JioMart and Order details. In one page the delivery date is showing as 20 August in another it shows as 22 August.
I hope this forum shall help consumers like me to get the outcome..