Reliance Mart — Availing rebate 10th anniversary coupon

Address:

641004

Sir
To day i have purchased item for rs 2366.55at reliance mart located at fun republic mall. avinashi road peelamedu. coimbatore.

As ihave 10th annevesary coupon duly installed in my cell phone as per your instructions. but the people in the billing section don't know what to do. so i have lost my eligible rebate for the purchase.

Why? what happened? is it really a gift?

I have the relevant bills with me. is it possible to avail?

Thanking you. my cell no [protected]

Arockiaswamy.