Reliance Mart — Credits accumulated

Address:	Nellore, Andhra Pradesh, 524001
Website:	RELIANCE MART

I regularly use to purchase goods from Reliance Mart in Nellore. Initially a card was issued to me and the credits were getting accumulated to this card. I could check the same via msg. I lost the card and the shop has issued me a new card stating that the accumulated credit will be transferred to new card on contacting the Toll Free no. printed on the Card. Despite my trying hundreds of time every time the Toll Free no. throws a message "All our customer care executives are busy at the moment" and transfers the call to voice mail box with a promise that " please read your name and mobile number. I customer care executive will call back shortly." The call back never happens and I am unable to report this issue to the customer care even. A very lousy service indeed.