Reliance Mart — Money deducted twice and refund not received

Address:

Reliance smart, omaxe mall,patiala,punjab,147001

Address:
Reliance smart bazaar,
Omaxe Mall, Mall Rd, Baradari, Patiala, Punjab 147001

Issue : I was made to pay twice, and no refund has been issued to me yet.

On 19/10/2023, I shopped at the reliance smart bazaar located in omaxe Mall, patiala, India

During payment via UPI, of amount Rs.1344, the amount was deducted from my account but I was told that payment has not been received on their end.
I was told to pay again and I paid again.
I was told that the amount paid via UPI will be refunded in full.

I DID NOT receive any refund.
I am calling the manager on a daily basis. He’s giving the same answer every day like its still process . On the day of payment he told me i will get the refund in 15 days and it’s almost a month. Today is 13/11/2023
Again, I DID NOT receive any refund.

Kindly issue my refund immediately.

Details of payment:
Amount : Rs. 1344
Date : 19/10/2023 1:56PM
UPI transaction ID :[protected]