[Resolved]  Reliance Resq — commercial Solution for Unrepairable Hanset

Address:

Lucknow, Uttar Pradesh

Hi, The Handset was purchased from the Wave Mall Store in Jan 2014. I have also bought the Extended Warranty for the same. I have submitted the handset for repair on 18th April 2015, after 2-3 visits to the Service station and store(Wave mall). As the Warranty details were not uploaded by the Reliance staff. I didn’t got any call from the service station or the Store for the same, although I went many times to the store to enquire about the handset. Last week on Wednesday I went to the [protected]@ wave mall then I was informed to visit the Service station as your Handset cannot be repaired. So they would offer some commercial solution. Visited the service station on 13th June, had discussion with the staff over there. The solution they are offering is like 30 % of the value of the Handset. I am not satisfied with the commercial solution that has been offered, as I purchased the Extended warranty to safe guard the mobile handset against any type of Mechanical fault. And now if that is not repairable then company should offer me new handset or value at least equal to the price of the handset. Handset Details:- Job sheet no:- 805 Dated:- 17/May/2015 Manufacturer:- Panasonic Model No:- EB-905040T31 Since 2 months my handset is with them. Expecting quick response.. Regards, Dinesh Mahajan