Reliance Resq — hul ultima water purifier

Address:

560016

A sequence of events since the day a service request was raised regarding my hul water purifier is given below

31/aug/2019: raised a service request for replacing a faulty touch button on my hul water purifier, under reliance resq plan.

01/sept/2019: received a call from service personal saying he has assigned the work to his colleague as he is not available. But no one showed up.

03/sept/2019: called the customer care once again. I was told that the part which is required for repair is out of stock, so i have to wait.

04/sept/2019: called again the customer care.. No resolution.

05/sept/2019: called again the customer care.. No resolution.

06/sept/2019: escalated the matter to cshead. Mr. Dheeraj called from mumbai saying the spare part is not available for repair and i have to wait. He sent an email as well.

07/sept/2019: i wasn't confident that mr. Dheeraj or his team really understood the matter here, so i sent a photo of the faulty part. No response from him.

08/sept/2019: i called hul technical team. They confirm that the part is available with them. It will cost me rs.1600 for parts and rs 300 for service.

11/sept/2019: informed dheerja about the availability of parts in bangalore and requested him to procure it from hul and get my purifier repaired. No response from him.

15/sept/2019: called customer care for escalating the matter to next level. The executive would not help me with my request, instead she insisted me to wait for 1 hour to call me back. I never got a call from her or any one else.

20/sept/2019: i received an email from cs head saying, the issue will be addressed in 4 days. I received a call from mr. Mohammed tabrez promising that next day the repair will be done.

23/sept/2019: mr. Tabrez would not answer my calls.

Even after escalating till the highest possible level, no resolution. No one should opt for reliance resq plan. They shamelessly disrespect the contract.