[Resolved]  Reliance Resq — Non professional and immature service and coordination between reliance and lenovo

Address:

Bangalore, Karnataka

I had given my phone (Lenovo P780) on 7th June 2015 to reliance store Indiranagar because of a problem in getting the network in the phone. I had taken the extended warranty under the reliance resq plan when I purchased the mobile as it said that it will take care most of the problems coming with the phone after the one year warranty given by the company. Initially the customer care manager had said, they would take about 10 days. Since I did not hear anything back from the company, I had to call them and find out what is the situation. The service desk team told that they did not have any idea as it was sent the phone to Lenovo and they gave me another ticket number (do not know for what was that though) and then later told me that it will be ready on 19th June and they will call back once it is ready, which eventually did not happen. Called customer care on 19th which was the promised date of delivery, and they come back saying that it will be given the following Monday which is 22nd June. Called them again on 22nd June and they told that it is ready and collect it on 23rd from the store where i had handed over the mobile. I go to the store on 23rd and the manager in the store tells me that it is not collected from the reliance resq store (which is malleshwaram) and told me that 24th Thursday it will be ready. On 24th morning someone from Lenovo calls me and tell that the phone is still being tested as initially they had replaced a motherboard and then again once more as there was fault with the one they had replaced and also some problem in display as well. Gave a promise that it will be given on 29th Monday. Today, Monday 29th June, I get a call from lenovo that they had put a wrong mother board in place. They had put a 4gb motherboard instead of a 8gb one which comes with the phone (Cant believe how a professional service provider can do such a stupid mistake.) And for that I have to wait again for another 7 days and can collect it next monday which would be 6th of July. It cannot get more ridiculous than this. Either they dont promise stuffs or make sure that they give it at right time. At the end reliance is not losing out nor lenovo. It is the me who is suffering. Completely lost trust in reliance or lenovo services. Reliance - you need to get your acts right and make sure your vendors also do their job right, else just pull of the resq scheme. Does not make sense... Given below the ticket numbers: [protected],[protected] Regards, A very irritated customer