Reserve Bank Of India (RBI) — Amount debited from my account but money not received.

Address:

Lucknow, Uttar Pradesh

On 28/04/2015 i went to central Bank of India ATM situated at Neb Sarai, Saket, New Delhi. I swiped my Central bank ATM card and when I was entering the pin the screen went blank.I did not even enter the amount. I cancelled the transaction and waited for some time. I then went to a nearby HDFC ATM and withdraw Rs 1, 000 when I noticed that an amount of Rupees10, 000/- was debited from my account. There was no guard in the ATM to whom i could have complained. I called the customer care where they asked me to wait for 24 hours. I waited for 24 hours and when the amount did not come back I complained in my home branch that is Central Bank of India, Rajajipuram, Lucknow. When there was no revert I wrote emails to various departments of central bank. Yesterday they mailed me that according to their records the transaction has been done so the amount will not be credited back. They sent me an EJ document where it is clearly shown that at 20:42:11 an amount of 20, 000 has been tried to withdraw and at 20:42:21 an amount of 10, 000 has been withdrawn. Since the balance was less than 20000 so it automatically took 10, 000 amount being not entered by me. I, therefore request you to look in the matter and investigate the CCTV footage of that ATM. Regards, Nikita Srivastava A/c No - [protected] Bank - Central Bank Of India Branch- Rajajipuram, Lucknow ATM PLACE- CENTRAL BANK OF INDIA ATM, NEB SARAI, SAKET, NEW DELHI Contact No - [protected] E-mail : nikita.[protected]@gmail.com