Reserve Bank Of India (RBI) — Pathetic Service from Kotak Mahindra Bank

Address:

Mumbai City, Maharashtra

Dear Officer, This is with regards to my experience on kotak banking in last 4 months. This is Karan R Singh. I am have account with kotak which is very old I have taken this account long time back as salary account in 2009. Having account no. [protected], Relationship no. 28153540. I have left my last company 4 months back, it was salary account. Kotak charged me Rs. 400 approx for not maintaining ABB with out intimating me. No communication given. I spoke to customer care executive and my home branch chembur but instead of giving me solution or refund they have just done argument. Because of that my EMI got bounced Oct 2014. 2nd after long Time since October 14 in the month of Dec 14 they gave me solution that I can convert my salary account into zero balance account, for this I can visit any branch this was the telephonic communication happend on given no. [protected]. I spoke to Branch manager Mr. Gupta Chembur Branch. I called him for solution and on my past concern he said he will get back to me but the same didn't happened. 3rd I have visited Veera Desai Branch I met Mr. Mayank Khandelwal for converting my account into zero balance account in the 1st week of Dec 14 I gave him a written application and I filled a form also but till date there is no response my account is still salary account and not converted yet. 4. I visited kotak branch Saki Bihar Road. Met the branch manager Mr. Prashant Darekar, he said my account is not converted yet, the visit Date was last week of Jan 15. He didn't help me for further process he has taken this so causally. 5. Now on 1st Feb I spoke to the customer care for the same to enquire what I happening after so many visits at branch and contacting kotak employees my account is still salary account and it is showing negative balance. How pathetic service. On this 4th my EMI will go. Now pls tell me who is responsible, who will going to pay that 700 rupees who will repay my debited money since October you people are harresing me. I am losing my patience. And try to make justice financially. My email address is karan.[protected]@live.com @[protected]@[protected]@[protected]@singh19 Regards Karan R Singh [protected]