Roca India / Parryware — Ceramic flush tank shell and wash basin cracked

Address:

680505

It is with utter dissatisfaction I am writing this to Parryware. I raised a complaint (Compliant # CTC15C074) on 30 Dec 2015 regarding cracks on the parryware sanitaroy ware as mentioned below. It has been acknowledged and a technician named Benny George contact number [protected] inspected the place on 4 Jan 2016 and reported the damages which I mentioned was correct. On 6 Jan 2016 I got a SMS from the DM-RCOASM saying that the compliant is closed without any further rectification on course of action. To me it is highly unprofessional to close a compliant without customer consensus and any further communication. On calling back the customer care to know why the compliant is closed they are saying that I have not produced the Bill. Hope every man with common sense know that a bill of item purchased in almost a decade old is hard to keep. But I said them give me a weeks’ time or you can check with the dealer to get a duplicate bill. But that has not been heard by anyone and the customer care and Technician is adamant on producing the original bill. I pity on the way parryware as a company dealt with this customer compliant. I request you to reopen the complaint and resolve it amicably otherwise I don’t have any option other than going to consumer court. Appreciate an early positive response. Few photos of the defective product attached due to size limitation, let me know an email ID I can share the entire set of photos. Address : Pulikottil House, Kottapadi PO, Thrissur Dist, Kerala PIN 680505 Landmark : Near St George Orthodox Church Contact # 91 [protected] Three out of four flush tank shell and washbasin got cracked after few year. It was bought from Lavish / Modern Sanitaries, Thrissur, Kerala 680001, India two well-known dealers of Parryware in Thrissur. The quality of the product in that batch is in question otherwise these many pieces won’t get defect in few years.We bought Parryware because it was a renowned brand and will last lifelong but these type of quality issues is bringing down the Customer Satisfaction.