Yestersday (08.10.2019) i ordered a cake from rosencakes and they said you need to pay delivery charges for letting us make the delivery which i did and the slot i booked was between 3pm to 6pm but at 5.30pm when i called to know the status of the cake they said they cant deliver the cake bcz its was far for them to deliver. And from google maps i found that the place was only 1.5km away from the shop. Next i asked what is the solution for it they said ask the reciever to collect. Like seriously you plan a surprise for the reciever and expect the reciever to collect the product. I even agreed for it. Then they said the cake you ordered (Fruit cake) was not available u need to order some other cake, for which i agreed too. But after a while of this conversation the lady customer care who was handling the order didnt recieve my phone further she blocked my no. And she showed so rude behavior like i have done a crime by asking help to her. If you (Rosencakes) cant handle your customer shut your website. You need to remember that by selling things you are not doing a favor to us. After all of this drama i asked her to deliver the cake today morning (9.10.2019) but when i called to know the status of my order she neither pickedup my phone nor she made any notification about the deliver of the order. She was behaving like a sadist who likes to harsh her customers. And moreover if receiver has to receive the product then what is the point of charging for delivery unnecessarily. I am really upset with this site and the customer care lady. I want strict actions must be taken against the site who lure people in the name of promising people to make a delivery in time but at the end ruining someone's occasion/surprise for no reason.
And the customer care lady must be punished. Was this information helpful? | 
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