RosenPetals.com — Rose n Petals delivers bad quality cakes

Address:Chennai, Tamil Nadu

I have ordered Cake order No:- AEVTO31504. I have received the cake which is not at all the cake which i had ordered. The cake i received is totally of bad quality and not at all worth( 725 +250)/-(cake cost +midnight charges) below are the faults in the cake which was sent.
1.Cheap quality cake with very bad look and taste and not even worth Rs.100/- .
2. No wishes/ messages mentioned in the cake it was totally blank .even tough executive Maria was confirmed twice about the message i.e (HAPPY BIRTHDAY JANU LVU SO MUCH)
3.I had paid 250 @midnight charges but the cake was received around 10.30 to 10.45. then why midnight charges were taken for this crap cake.Even tough we get pizza delivered free of cost after 11.

I have attached all the snaps related to the cake i received as well as the cake which i had ordered to Rose N Petals and had communication with them.first there was assurance from Rohit that they will be giving some vouchers as compensation but later they started saying once cake is delivered no compensation not refund.

Below are the numbers used for contacting :- [protected] / [protected] /[protected]
My strong recommendation is please DO NOT GO WITH ROSE N PETALS. as the product is not the same as promised and seen in pictures in the website.Till the time payment is not done they act very user friendly . But once payment is done they care a damn.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

I ordered some flowers and cakes from rose n petals on mothers day. The flowers were really fresh and the cakes was also delicious. My experience with Rose n Petals was wonderful

I have ordered Cake order No:- AEVTO31504. I have received the cake which is not at all the cake which i had ordered. The cake i received is totally of bad quality and not at all worth( 725 +250)/-(cake cost +midnight charges) below are the faults in the cake which was sent.
1.Cheap quality cake with very bad look and taste and not even worth Rs.100/- .
2. No wishes/ messages mentioned in the cake it was totally blank .even tough executive Maria was confirmed twice about the message

I have attached all the snaps related to the cake i received as well as the cake which i had ordered to Rose N Petals and had communication with them.first there was assurance from Rohit that they will be giving some vouchers as compensation but later they started saying once cake is delivered no compensation not refund.

My strong recommendation is please DO NOT GO WITH ROSE N PETALS. as the product is not the same as promised and seen in pictures in the website.Till the time payment is not done they act very user friendly . But once payment is done they care a damn.
I had a wonderful experience with rosenpetals. I had ordered some flowers and a cake. The flowers were very fresh and beautiful and the cake was also delicious. I loved service too.. I hve become their permanent customer aftr that. :)
I ordered some flowers and cakes from rose n petals on mothers day. The flowers were really fresh and the cakes was also delicious. My experience with Rose n Petals was wonderful. :)
I had ordered a photocake from Rose & Petals with Order ID OHRWE15030, for my First Month Marriage Anniversary

The cake wasn't delivered on time... My guests had left by that time...I haven't received the bill of the cake... The Delivery Boy was not giving the proper information...
I had inquired that will I be able to get a chocolate truffle cake n I was told that I will get a truffle cake but it was a normal chocolate cake...
There was no card along with the cake nor my msg was written on the cake
Last but not the least the photo did not cover the whole cake... There was a rectangular photo on a round cake...

Its not worth to spend so much of money on such a cake... I would have got a much better cake at reasonable rates... I trusted Rose & Petals & Theirr service for my such a precious moment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Rose N Petals
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    13%
    Complaints
    8
    Pending
    0
    Resolved
    1
    Rose N Petals Phone
    +91 90 1515 6030
    Rose N Petals Address
    Rajouri Garden (Main Market), New Delhi, Delhi, India - 110027
    View all Rose N Petals contact information