Royal Sundaram — Reimbursement of claim

Address:	Rajkot, Gujarat, 360005
Website:	www.royalsundaram.in

Dear sir/madam

While traveling to ahmedabad (gujarat) from rajkot (gujarat), we had a accident on 27th of may'2016. after informing to royal sundaram & with help of rsa we towed our vehicle to ahmedabad infinium toyota.

Royal sundaram team of ahmedabad taken 2-3 days for surveying my car and confirming approval for repairing/replacements in my car (gj3er2797) with confirmation that consumables + 1000 will not be paid to us.
So we have paid rs. 74000/- on 17th june'2016 to infinium toyota and submitted copy to royal sundaram executive for processing of reimburement with commitment for payment in max next 10 days.

But, on after taking regular follow-ups we got the liability statement from royal sundaram on 29th june'2016. and its really a shocking to see liability sheet for rs.66, 210/- given 11days of paid bill of rs.78, 195/-. this shows speed of response for reimbursement, where royal sundaram not able to provide cashless facility in city like ahmedabad (gujarat).

As per discussion with royal sundaram, royal sundaram have informed that rs.1, 000/- + charges towards bonnet repairing + others consumables like nuts & bolts will be charged. and there will be salvage deduction also which i had raised objection that, i have purchased nil depreciation policy so i will not pay.

We have received liability sheet where royal sundaram have confirmed liability of rs.64, 210/- in place of rs.78, 195/- which is not at all acceptable to me. as per discussion with my legal team & insurance company of my company only rs.1, 000+rs.3, 000/- (for bonnet)+rs.1000 max (for consumable like nuts & bolts) which comes maximum of rs.5, 000/-.. and also it should includes reimbursement of vehicle pickup of rs.2, 500/- as extra to the liability.

We have replied to royal sundaram on same day but, still today it shows under proces for submitting version/statement why there is difference of rs.14, 485/- is coming and who will bear cost/interest of my rs.80, 695/- (rs.78, 195/- + rs.2, 500/-) for kept holding with royal sundaram for more than acceptable period. we are working persons from middle level family and we have regular emis for loans.

Waiting for your prompt response, so we can decide to move to consumer court with support of ombudsman/irda.


Best regards,

Praveen mandal
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