RSRTC — Refund for volvo mercedes

Address:	Jaipur, Rajasthan, 302020
Website:	transport.rajasthan.gov.in/rsrtc

Hi,
I have booked a rsrtc bus ticket with following details pnr no: xbkhv[protected], journey dt-tm:[protected]:30:00, route: jpr - dlh bus type: volvo mercedes, seat no: 19, 20 fare amt: 1486.0
There was no option to cancel the bus on website and it did not arrived till 5:15pm after which we ask @ ticket counter to return the money and they did not return back instead they arrange some other bus for which fare was minimum and assured us to refund the amount. Which is not refunded back yet. I have attach the screenshot of ticket, please reply asap: nicks. [protected]@gmail.com